Introduction
Part I
1: PABLO CORTÉS: The New Landscape of Consumer Redress: The
European Directive on Consumer Alternative Dispute Resolution and
the Regulation on Online Dispute Resolution
2: PABLO CORTÉS & RAFAL MANKO: Developments in European Civil
Procedures
3: PABLO CORTÉS: The Consumer Arbitration Conundrum: A Matter of
Statutory Interpretation or Time for Reform?
4: SUE PRINCE: Access to court?
Pablo Cortés is Chair in Civil Justice at the University of
Leicester. He conducts research in the field of consumer law, civil
procedure, ADR, and ODR. He has advised the European Commission
during the drafting of the ODR Regulation and ADR Directive and has
been invited to write reports and to participate in expert meetings
by the UN Commission on International Trade Law (UNCITRAL Working
Group-III ODR), the European Commission Directorate-General for
Health & Consumers (DG SANCO) and Justice (DG JUST) as well as by
the European Parliament Internal Market and Consumer Protection
Committee (IMCO), and the Legal Affairs Committee (JURI). Pablo
serves on the
advisory board of NetNeutrals and Youstice. He is a fellow of the
National Centre for Technology and Dispute Resolutions (University
of Massachusetts, Amherst) and in 2012 he was a Gould Research
Fellow at Stanford University.
...Arbitrators, mediators and yes, lawyers will find this book not
only an absorbing and enlightening read, but a useful and certainly
voluminous source of references for further research.
*Phillip Taylor MBE and Elizabeth Taylor, Richmond Green Chambers*
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