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The New Regulatory Framework for Consumer Dispute Resolution


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Table of Contents

Introduction Part I 1: PABLO CORTES: The New Landscape of Consumer Redress: The European Directive on Consumer Alternative Dispute Resolution and the Regulation on Online Dispute Resolution 2: PABLO CORTES & RAFAL MANKO: Developments in European Civil Procedures 3: PABLO CORTES: The Consumer Arbitration Conundrum: A Matter of Statutory Interpretation or Time for Reform? 4: SUE PRINCE: Access to court?

About the Author

Pablo Cortes is Chair in Civil Justice at the University of Leicester. He conducts research in the field of consumer law, civil procedure, ADR, and ODR. He has advised the European Commission during the drafting of the ODR Regulation and ADR Directive and has been invited to write reports and to participate in expert meetings by the UN Commission on International Trade Law (UNCITRAL Working Group-III ODR), the European Commission Directorate-General for Health & Consumers (DG SANCO) and Justice (DG JUST) as well as by the European Parliament Internal Market and Consumer Protection Committee (IMCO), and the Legal Affairs Committee (JURI). Pablo serves on the advisory board of NetNeutrals and Youstice. He is a fellow of the National Centre for Technology and Dispute Resolutions (University of Massachusetts, Amherst) and in 2012 he was a Gould Research Fellow at Stanford University.


...Arbitrators, mediators and yes, lawyers will find this book not only an absorbing and enlightening read, but a useful and certainly voluminous source of references for further research. * Phillip Taylor MBE and Elizabeth Taylor, Richmond Green Chambers *

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