Table of Contents

Foreword by Daniel H. Pink...viiAcknowledgments...xiIntroduction...xiii Reach Out and Connect...1The Workplace Has Changed...5What Is the New Social Learning?...8Moving Theory Into Practice...14Four Changes That Shift Work...18Is This Learning?...32How to Respond to Critics...37The Next Level...49Informing Decisions...50Embark on the Journey...55Get Clear About Your Challenges...62 Determine What's in It for People...65 Reach Out to Your Partners and Stakeholders...70 Identify Quick-Win Opportunities...74 Initiate, Seed, and Spur on Activity...77 Encourage Champions...83 Differentiate Benefits...86 Establish Guidelines and Road Rules...90 Serve as a Positive, Visible Example...91 Measure Things That Matter...95 Trust People and Share, Share, Share...98Transition and Engage...103Set Your Sights High...106Strategy 1. Invite People Onto the Dance Floor...107Strategy 2. Obsess About Getting Back Your Time...112Strategy 3. Foster a Sense of Community...120Strategy 4. Identify Value Markers...127Strategy 5. Ensure People Are Digitally Literate...136Strategy 6. Focus on Increasing Collective Smarts...139Strategy 7. Work Out Loud...147Strategy 8. Earn and Build Trust...150Strategy 9. Use Rich Media to Look People in the Eye...153Strategy 10. Curate to Focus Attention...162Never Give Up...165At Times,We All Make Mistakes...169Don't Underestimate the Power of Culture...171Don't Focus on the Tools...173Don't Neglect to Get Leadership on Board...174Don't Expect That Employees Will Automagically" Engage...177Don't Make Social Learning an Extra Thing to Do...180Don't Be Mistrustful of Your People...181Don't Structure Information Flows to Model Your Org Chart...185Don't Choose Just Any Tool...188Don't Aim for Perfection...189Don't Be Too Timid...191Don't Allow Failures to Define You and Your Work...193Analyze Insights and Returns...197Look Back to Look Forward...199Use Lightweight Analysis...206Analysis 1: Perspective...207Analysis 2: Engagement...215Analysis 3: Connectedness...219Analysis 4: Fiscal Fitness...222Analysis 5: Impact...228Analysis 6: Influence...231Analysis 7: Attention...234Analysis 8: Capacity...239Analysis 9: Change...246Analysis 10: Fill Holes...248Yet What About Learning?...252In-Person Learning Reimagined...255Intentional Encouragement...256Inclusive Diversity...258Impassioned Hearts...259Growing Together...261Speaker, Teacher, Audience, Student...264Takeaway...275Recommendations...280 Appendix: Social Media Governance...283Notes...287Further Reading...305Glossary of Social Learning Lingo...311About the Authors...321Index ...323

About the Author

Tony Bingham, President and CEO of the Association for Talent Development (ATD), the world's largest professional association dedicated to those who develop talent in organizations, believes in creating a culture of engaged, high-performing teams that deliver extraordinary results. He is the coauthor of Presenting Learning. Tony Bingham lives in Alexandria, VA. Marcia Conner is a SupporTED Mentor, contributes to Fast Company and Wired, is an activist with Change Agents Worldwide, and a fellow at the Darden School of Business. She speaks across the globe on outcompeting current structures through system innovation and ingenuity, and is the author of Learn More Now. Marcia Conner lives in Staunton, VA.