Stress, Coping, and Organizational Effectiveness by Stephen J.
Zaccaro and Anne W. Riley
Stress Measurement and Management in Organizations: Development and
Current Status by Lawrence R. Murphy and Joseph J. Hurrell
The Experience and Management of Stress: Job and Organizational
Determinants by Cary L. Cooper
The Themes of Social Psychological Stress in Work Organizations:
From Roles to Goals by Terry A. Beehr
Person-Environment Fit in Organizations: Theories, Facts and Values
by Robert D. Caplan
Managing Stress in Turbulent Times by Susan E. Jackson, Randall S.
Schuler, and Donald J. Vredenburg
A Systems Assessment of Occupational Stress: Evaluating a Hotel
During Contract Negotiations by Michael S. Neale, Jefferson A.
Singer, and Gary E. Schwartz
Employee Assistance Programs and Organizational Stress by Steven C.
Nahrwold
Innovations in Employee Assistance Programs: A Case Study at the
Association of Flight Attendants by Barbara Feuer
Utility Analysis: A Primer and Application to Organizational Stress
Interventions by Philip Bobko
Occupational Mental Health: A Continuum of Care by Robert H.
Rosen
Bibliography
Index
ANNE W. RILEY is a research psychologist at the Johns Hopkins
University School of Medicine.
STEPHEN J. ZACCARO is a social/organizational psychologist in the
Psychology Department at the Virginia Polytechnic Institue and
State University.
?This book is among the best on stress and its organizational
consequences. It is based on papers presented at the Seventh Annual
Applied Behavioral Science Symposium. The editors and most of the
contributors are academic specialists on stress. The major theme of
the book is that stress has negative, and sometimes positive,
personal and organizational consequences. On the positive side,
stress--perceived as challenge--may arouse performance-enhancing
responses; but stress may also induce withdrawal, absenteeism, and
poor performance. The causes of stress lie at the individual level
(people react differently), and in the demands of tasks, work group
relations, and organizational features. However, employee
assistance programs, the typical form of aid in dealing with
employee stress, focus almost exclusively on the individual.
Organizational causes are largely neither acknowledged by employers
nor reflected in assistance programs. This is unfortunate in light
of the increasing evidence that workplace characteristics (e.g.,
boring work, role ambiguity, hierarchical stifling of workers'
views and initiative) are major cases of stress. An excellent
preface and introductory chapter by the editors lay the groundwork
for the essays that follow in this clearly written and perceptively
argued anthology. The volume is valuable to practitioners and to
students and teachers of industrial sociology or psychology as well
as business administration.?-Choice
"This book is among the best on stress and its organizational
consequences. It is based on papers presented at the Seventh Annual
Applied Behavioral Science Symposium. The editors and most of the
contributors are academic specialists on stress. The major theme of
the book is that stress has negative, and sometimes positive,
personal and organizational consequences. On the positive side,
stress--perceived as challenge--may arouse performance-enhancing
responses; but stress may also induce withdrawal, absenteeism, and
poor performance. The causes of stress lie at the individual level
(people react differently), and in the demands of tasks, work group
relations, and organizational features. However, employee
assistance programs, the typical form of aid in dealing with
employee stress, focus almost exclusively on the individual.
Organizational causes are largely neither acknowledged by employers
nor reflected in assistance programs. This is unfortunate in light
of the increasing evidence that workplace characteristics (e.g.,
boring work, role ambiguity, hierarchical stifling of workers'
views and initiative) are major cases of stress. An excellent
preface and introductory chapter by the editors lay the groundwork
for the essays that follow in this clearly written and perceptively
argued anthology. The volume is valuable to practitioners and to
students and teachers of industrial sociology or psychology as well
as business administration."-Choice
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