Table of Contents

SECTION ONE - STRATEGY1 Introduction to the Field2 Operations and Supply Strategy2A Linear Programming Using the Excel Solver3 Project Management4 Product and Service Design SECTION TWO - PROCESSES5 Strategic Capacity Management5A Learning Curves6 Process Analysis6A Job Design and Work Measurement7 Manufacturing Processes7A Facility Layout8 Service Processes8A Waiting Line Analysis9 Six-Sigma Quality9A Process Capability and SPCSECTION THREE - SUPPLY CHAIN DESIGN10 Supply Chain Strategy11 Logistics and Facility Location12 Lean Manufacturing13 Operations Consulting and ReengineeringSECTION FOUR - PLANNING AND CONTROLLING THE SUPPLY CHAIN14 Enterprise Resource Planning Systems15 Demand Management and Forecasting16 Aggregate Sales and Operations Planning17 Inventory Control18 Material Requirements PlanningSECTION FIVE - SCHEDULING19 Scheduling19A Simulation20 Constraint ManagementSUPPLEMENTSA Financial AnalysisB Operations TechnologyAPPENDICESA Answers to Selected ProblemsB Learning Curve TablesC Present Value TableD Negative Exponential Distribution: Values of e-xE Areas of the Cumulative Standard Normal DistributionF Uniformly Distributed Random DigitG Interest Tables

About the Author

F. Robert Jacobs is Chase Faculty Fellow Professor of Operations Management at the Kelley School of Business, Indiana University. He received a B.S. in Industrial Engineering as well as Computer and Information Science, an MBA, and a Ph.D. in Operations Management all from The Ohio State University. Richard B. Chase is Director of the Center for Operations Management Research and Education at USC. He is widely published in both books and academic journals and is considered one of the top service "gurus" in the field. He is on the Editorial Advisory Board of the Journal of Operations Management, an Advisor to Production and Operations Management journal, and a Fellow of the Decision Sciences Institute.