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Overcoming the Five Dysfunctions of a Team


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Table of Contents

Why a Field Guide? xiii Section One: Getting Clear on the Concept 1 The Case for Teamwork 3 A Quick Overview of the Model 7 Two Important Questions 9 Section Two: Overcoming the Five Dysfunctions of a Team 11 Overcoming Dysfunction #1: Building Trust 13 Overcoming Dysfunction #2: Mastering Conflict 37 Overcoming Dysfunction #3: Achieving Commitment 51 Overcoming Dysfunction #4: Embracing Accountability 61 Overcoming Dysfunction #5: Focusing on Results 69 Section Three: Answering Questions and Anticipating Problems 81 Common Questions 83 Objections from Participants 89 Obstacles to Avoid 93 Section Four: Building the Team 101 Team-Building Road Map 103 The Initial Off-Site 107 Tools and Exercises in Detail 113 Glossary of Terms 143 Resources 149 Acknowledgments 153 About the Author 155

About the Author

Patrick Lencioni is president of The Table Group, a San Francisco Bay Area management consulting firm, and he is the author of several best-selling books. Learn more about Pat and his firm at www.tablegroup.com.


?Lencioni is fast defining the next generation of leadership thinkers.??Ken Blanchard, coauthor, The One Minute Manager a and Full Steam Ahead

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