Why a Field Guide? xiii Section One: Getting Clear on the Concept 1 The Case for Teamwork 3 A Quick Overview of the Model 7 Two Important Questions 9 Section Two: Overcoming the Five Dysfunctions of a Team 11 Overcoming Dysfunction #1: Building Trust 13 Overcoming Dysfunction #2: Mastering Conflict 37 Overcoming Dysfunction #3: Achieving Commitment 51 Overcoming Dysfunction #4: Embracing Accountability 61 Overcoming Dysfunction #5: Focusing on Results 69 Section Three: Answering Questions and Anticipating Problems 81 Common Questions 83 Objections from Participants 89 Obstacles to Avoid 93 Section Four: Building the Team 101 Team-Building Road Map 103 The Initial Off-Site 107 Tools and Exercises in Detail 113 Glossary of Terms 143 Resources 149 Acknowledgments 153 About the Author 155
Patrick Lencioni is president of The Table Group, a San Francisco Bay Area management consulting firm, and he is the author of several best-selling books. Learn more about Pat and his firm at www.tablegroup.com.
?Lencioni is fast defining the next generation of leadership thinkers.??Ken Blanchard, coauthor, The One Minute Manager a and Full Steam Ahead