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The Palgrave Handbook of Co-Production of Public Services and Outcomes


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Table of Contents

​Part 1 - Introduction and Definitions of Co-Production 
1. User and community co-production of public services and outcomes: A map of the current state of play (Elke Loeffler & Tony Bovaird)
2. Co-production for public value (Elke Loeffler & Tony Bovaird)
Part 2 - Disciplinary Roots of Co-production
3. Co-production in political science and publication administration (Jeffrey L. Brudney)
4. The political economy foundations of co-production (Peter Jackson)
5. How to work more inclusively with 'the people it's about' to foster more inclusive outcomes: A behavioural insight and behavioural design perspective on co-production (Tinna C. Nielsen)
Part 3 - Different Perspectives on Co-production
6. Co-production from a public service logic perspective (Kirsty Strokosch & Stephen P. Osbourne)
7. Understanding co-production as a social innovation (Adalbert Evers and Benjamin Ewert)
8. The important of co-production in branding as governance strategy (Erik-Hans Klign and Vidar Stevens)
9. Getting to authentic co-production: An Asset-Based Community Development perspective on co-production (Cormac Russell)
10. Law and co-production: The important of citizenship values (Antony Bertelli & Silvia Cannas)
11. Discover Together: Attempting to alter understanding and practices in governments' work with citizens (Robin Phinney & Jodi Sandfort)
12. Co-production from a third sector perspective (Beth Gazley)
Part 4 - Co-commissioning of Public Services and Outcomes
13. Co-commissioning at the micro-level: Personalized budgets in health and social care (Editor Musekiwa and Catherine Needham)
14. A strategic management approach to co-commissioning public services (Edoardo Ongaro, Cristina Mititelu & Alessandro Sancino)
15. Co-commissioning at neighbourhood and city-wide level through participatory budgeting (Oliver Escobar)
Part 5 - Co-design of Public Services and Outcomes
16. Co-designing healthcare services with patients (Glenn Robert, Sara Donetto & Oli Williams)
17. Co-design of public spaces with local communities (Antoni Remesar)
18. Co-designing neighbourhood-level social improvement and innovation (Jacob Torfing, Elizabeth Toft Kristjansen & Eva Sorensen)
19. It's all in the practice: Towards quality co-design (Nicole Moore and Mark Evans)
Part 6 - Co-delivery of Public Service and Outcomes 
20. Co-delivery: A framework and case studies (Elke Loeffler)
21. Co-producing desistance? The role of peer support (Trish McCullough)
Part 7 - Co-assessment of Public Services and Outcomes
22. Co-assessment through digital technologies (Benjamin Y. Clark)
23. Co-assessment through citizens and service users in audit, inspection and scrutiny (Dave McKenna)
Part 8 - Implementing and Scaling Co-production in Public Service Organisations and Systems
24. Relational leadership: An analytical lens for the exploration of co-production (Hans Schlappa, Yasmin Imani & Tatsuya Nishino)
25. Skilling and motivating staff for co-production (Saana Tuurnas)
26. Citizens' motivations for co-production: Willingness, ability and opportunity at play (Trui Steen)
27. Vulnerable citizens: Will co-production make a difference? (Taco Brandsen)
28. Risk and resilience management in co-production (Jon Coaffee, Joao Porto Albuquerque & Vangelis Pitidis
Part 9 - Governance of Co-production
29. Can co-production promote participatory public governance? (Victor Pestoff)
30. ICT-Based Co-production: A public values perspective (Wouter Niewenhuizen & Alert Meijer)
31. Beware of the dark side: Avoiding governance pitfalls in co-production (Steven Rathgeb Smith)
32. Understanding, analysing and addressing conflicts in co-production (Anna Scolobig)
Part 10 - Future Research Agenda 
33. Experimental methods for investigating co-production (Gregg van Ryzin and Sinah Kang)
34. Co-production: Using qualitative and mixed-methods (Vivian Ramsden, Tanya Verrall, Nicole Jacobson & Jackie Crowe-Weisgerber)
35. Co-producing research with service users and communities (Catherine Durose, Beth Perry & Liz Richardson)
36. Developing evidence-based co-production (Elke Loeffler & Tony Bovaird)

About the Author

Elke Loeffler is Senior Lecturer at the University of Strathclyde, Scotland, and Director of the non-profit organization Governance International. She has undertaken research and training programmes for the European Commission, OECD ,UNDP and many national governments and local authorities. She serves on the Editorial Boards of International Review of Administrative Sciences and Public Money and Management. 

Tony Bovaird is Emeritus Professor of Public Management and Policy at the University of Birmingham, UK, and Chief Executive of Governance International. He has advised the UK Parliament and government departments, Scottish and Welsh Governments and many public bodies. He has undertaken research for UK Research Councils, European Commission, OECD, and many UK and international public bodies.

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