Ingrid Guerra-Lopez, PhD, is an associate
professor and director of the Institute for Learning and
Performance Improvement at Wayne State University and currently
serves on the board of directors of the International Society for
Performance Improvement (ISPI). Guerra-Lopez's research, teaching,
and consulting focus on improving human and organizational
performance through needs assessment and evaluation, with
particular focus on performance monitoring and evaluation systems.
She has published six books and more than 40 articles. Her book,
Performance Evaluation: Proven Approaches for Improving Program
and Organizational Performance, is one of the most widely used
evaluation books in instructional systems and performance
improvement graduate programs at universities.
Karen Hicks, PhD, has more than 15 years' experience helping organizations build measurement and evaluation and talent development capabilities. She works to demonstrate the value of talent development through strategic alignment, assessment, and improvement.