Table of Contents

Preface iv

About the author vi

Acknowledgements viii

Introduction ix

1 People management — the foundations of success 1

2 Vision and strategy 24

3 Culture 45

4 Recruitment 70

5 Communication 101

6 Managing performance 123

7 Learning and development 157

8 Reward and recognition 179

9 Driving change 200

10 Leveraging HR 224

Conclusion 246

Index 250

About the Author

KAREN GATELY is a leadership and people-management specialist and a founder of Ryan Gately, a specialist HR consulting practice based in Australia. Working with top companies of all shapes and sizes, Karen is a highly regarded expert in achieving outstanding business performance through people.