Table of Contents

Introduction 1

Part I: When It’s Time to Appraise Your Employees 7

Chapter 1: Building Success with Performance Appraisals 9

Chapter 2: What Performance Appraisals Do for You and Your Team 17

Chapter 3: The Types of Performance Appraisals 33

Part II: Working Your Way through the Process 51

Chapter 4: Getting Started 53

Chapter 5: Gathering and Analyzing the Data 69

Chapter 6: Running a Productive Appraisal Session 87

Chapter 7: Avoiding the Most Common Mistakes 105

Chapter 8: Following Up 125

Part III: Phrases and Expressions That Work 139

Chapter 9: The Best Phrases for Quality and Quantity of Work 141

Chapter 10: The Best Phrases for Communication and Interpersonal Skills 161

Chapter 11: The Best Phrases for Planning, Administration, and Organization 181

Chapter 12: The Best Phrases for Leadership 199

Chapter 13: The Best Phrases for Job Knowledge and Expertise 219

Chapter 14: The Best Phrases for Attitude 237

Chapter 15: The Best Phrases for Ethics 257

Chapter 16: The Best Phrases for Creative Thinking 275

Chapter 17: The Best Phrases for Self-Development and Growth 295

Part IV: The Part of Tens 315

Chapter 18: The Top Ten Words to Include in a Performance Appraisal 317

Chapter 19: The Top Ten Behaviors Meriting Special Recognition 323

Index 331

About the Author

Ken Lloyd, PhD, is a nationally recognized consultant, author, and columnist who specializes in organizational behavior, communication, and management coaching and development.