Introduction to WOW (War on Waste). Basic Battle Plans. Basic Data-Analysis Weapons. Basic Idea-Generation Weapons. Basic Decision-Making Weapons. Basic Action/Execution Weapons. Performance Improvement Teams. Measurement Systems.
H. James Harrington, Ph.D., the visionary International Quality Advisor for Ernst & Young, added Business Process Improvement to today's business lexicon. with over 15 books to his credit and more than 45 years of experience, Dr. Harrington is considered one of the world's Performance Improvement gurus.