Table of Contents

PART I: STRATEGIC AND GENERAL CONSIDERATIONS Chapter 1: Performance Management and Reward Systems in Context Chapter 2: Performance Management Process Chapter 3: Performance Management and Strategic Planning PART II: SYSTEM IMPLEMENTATION Chapter 4: Defining Performance and Choosing a Measurement Approach Chapter 5: Measuring Results and Behaviors Chapter 6: Gathering Performance Information Chapter 7: Implementing a Performance Management System PART III: EMPLOYEE DEVELOPMENT Chapter 8: Performance Management and Employee Development Chapter 9: Performance Management Skills PART IV: REWARD SYSTEMS, LEGAL ISSUES, AND TEAM PERFORM-ANCE MANAGEMENT Chapter 10: Reward Systems and Legal Issues