Table of Contents

PLUNKETT'S OUTSOURCING & OFFSHORING INDUSTRY ALMANAC 2010 CONTENTS A Short Outsourcing & Offshoring Industry Glossary i Introduction 1 How To Use This Book 3 Chapter 1: Major Trends Affecting the Outsourcing & Offshoring Industry 7 1) Introduction to the Outsourcing & Offshoring Industry 7 2) Pros and Cons of Outsourcing & Offshoring 10 3) BPO and KPO: White-Collar and Professional Tasks Are Offshored to a Growing Extent 11 4) Health Care Goes Offshore, Medical Tourism and Clinical Trials Thrive in China, India and Elsewhere 12 5) From India to Singapore to Australia, Nations Compete Fiercely in Biotech Development 14 6) Offshoring to India Drives Changes in Global Consulting 15 7) Outsourcing & Offshoring in Eastern Europe, Latin America and the Middle East on the Rise 17 8) Outsourcing & Offshoring Boom in China Challenged by Rising Wages, Increased Regulation and Global Recession 18 9) R&D in China Becomes a Major Factor 18 10) Offshore Research, Development & Engineering Grows in India, Singapore, Taiwan and Korea 19 11) Globalization: Growth in Offshore Apparel Manufacturing Slows/China Remains Major Factor 20 12) The Vast Majority of Shoes Sold in the U.S. Are Now Made in China 22 13) Many Industry Sectors Seek Consulting and Outsourcing Income, Competing with Pure Consultancies 23 14) Corporate Clients Want Solid Returns on IT Investments 23 15) Original Design Manufacturing (ODM) Booms 24 16) Globalization and Worldwide Collaboration Fuel the Research Efforts of Major Corporations 25 17) 3PL Supply Chain Management Evolves to Serve the Global Market 25 18) Hi-Tech Manufacturing Collaboration Spans the Globe 27 Chapter 2: Outsourcing & Offshoring Industry Statistics 29 Outsourcing & Offshoring Industry Overview 30 U.S. Sales of Services to Foreign & U.S. Markets: 2003-2007 31 U.S. Trade in Private Services by Type: 2003-2007 32 U.S. Trade in Private Services by Type: 1998-2002 34 U.S. Trade in Private Services by Type: 1992-1997 36 U.S. Trade in Private Services by Type: 1986-1991 38 Estimated U.S. Export Revenue for Professional, Scientific & Technical Services Firms (Except Notaries): 2004-2007 40 Estimated U.S. Export Revenue for Information Sector Firms: 2005-2007 42 Estimated U.S. Export Revenue for Administrative & Support & Waste Management & Remediation Services Firms: 2005-2007 43 Estimated U.S. Export Revenue for Rental & Leasing Firms: 2005-2007 44 Estimated U.S. Export Revenue for Employer Firms, Other Services: 2005-2007 45 Chapter 3: Important Outsourcing & Offshoring Industry Contacts 46 Addresses, Telephone Numbers and Internet Sites Chapter 4: THE OUTSOURCING & OFFSHORING 350: Who They Are and How They Were Chosen 71 Industry List, With Codes 72 Index of Rankings Within Industry Groups 74 Alphabetical Index 84 Index of U.S. Headquarters Location by State 87 Index of Non-U.S. Headquarters Location by Country 90 Index by Regions of the U.S. Where the Firms Have Locations 92 Index by Firms with International Operations 104 Individual Profiles on each of THE OUTSOURCING & OFFSHORING 350 107 Additional Indexes Index of Hot Spots for Advancement for Women/Minorities 467 Index of Subsidiaries, Brand Names and Selected Affiliations 469

About the Author

Jack W. Plunkett is CEO & Publisher of Plunkett Research, Ltd., a Houston-based provider of market research and industry information in printed and electronic formats. Plunkett Research provides analysis, statistics and other vital data on all major industry sectors, from InfoTech to Retailing to Banking and Nanotechnology. Plunkett's client list includes 10,000 leading corporations, universities and government agencies worldwide. Plunkett's research products are distributed electronically through subscriptions to its website and around the globe by major booksellers and news distributors, including Bloomberg and ThomsonReuters.

Jack Plunkett is the author of numerous books, including The Next Boom: What you absolutely, positively have to know about the world between now and 2025. This book won a 2011 gold medal in the Business Book Awards competition sponsored by Axiom and INC Magazine. Plunkett is frequently interviewed as an expert source by publications such as Time magazine, The Wall Street Journal, The New York Times and Investor's Business Daily, media outlets such as NPR's Marketplace, ABC, and CBS Marketwatch, as well as local and regional newspapers and national columnists. Plunkett received an Academic Book of the Year Award for his Plunkett’s Health Care Industry Almanac, and he was a regional finalist in the Entrepreneur of the Year Awards sponsored by Ernst & Young.

Reviews

"It provides much value-added information about an important industry." American Reference Books Annual