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The Power of Positive Confrontation


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About the Author

Barbara Pachter is an internationally renowned business etiquette and communications speaker and coach, and adjunct faculty in the School of Business at Rutgers University. She has delivered over 2,100 seminars throughout the world. The author of ten books, including The Essentials of Business Etiquette and New Rules @ Work, Barbara Pachter lives in Cherry Hill, New Jersey.pachter.com@barbarapachterSusan Magee is an assistant professor of communications and the author of several nonfiction books. She lives in Philadelphia.


Worcester Telegram, 8/31/14 "No tricks; just intelligent action...Terrifically useful." Bookviews, September 2014 "Filled with good advice."

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