Table of Contents

Preface

Foreword

Introduction

Acknowledgements

Part I: The Discipline of Powerful Conversations

1: Powerful Conversations and High-Impact Leaders

2: The Structure and Impact of Powerful Conversations

3: The Types of Powerful Conversations

4: The Swamp: Getting Into and Out of Bad Conversations

5: Difficult Conversations

Part II: Powerful Conversations in Practice

6: Powerful Conversations and Trust

7: The Agenda for Change

8: Passionate Champions

9: Retaining Great People

10: The Voice of Leadership

Appendix: A Powerful Conversations Toolbox

Tool 1: Planning, Conducting, and Measuring Powerful Conversations

Tool 2: The Tower of Power

Tool 3: The Leadership Assessment Instrument (LAI)

Tool 4: The Trust Tool

Tool 5: The Change Tool

Tool 6: The Retention Tool

Index

About the Author

Phil Harkins, Ph.D., is an internationally-known expert in the areas of organization development, leadership, communication, executive advising, and CEO succession planning. He has worked with Fortune 500 companies worldwide, as well as government agencies, hospitals, and non-profit organizations. Phil works with leaders, leadership teams, and Boards globally. As an author, he has written about emerging global leaders, leadership, succession, progression, development, change management, and communication.