Table of Contents

About the author

List of acronyms

Introduction

Chapter 1: History of managerial thought: a brief overview

Frederick Winslow Taylor and scientific management

Max Weber and bureaucratic management

Henri Fayol and the five functions of management

Elton Mayo and the Hawthorne studies

Doug McGregor and Theory X and Theory Y

Kurt Lewin and open systems theory

Contingency theories

Robert Greenleaf and servant leadership

Conclusion

Thoughts for consideration or discussion

Case study: Diane takes on a challenge

Project ideas

Chapter 2: Psychology and knowing oneself: how do these affect management and decision-making?

General personality tests

Annual performance reviews/appraisals

360-degree feedback

Informal feedback and coaching

Daniel Goleman and emotional intelligence

Robert Greenleaf and servant leadership

Stephen Covey and the seven habits

Thoughts for consideration or discussion

Case study: Jekyll and Hyde?

Project ideas

Chapter 3: Motivating employees and fostering diversity

Needs theories

Motivator-hygiene theory

Equity theory

Victor Vroom and expectancy theory

Edwin Locke and goal-setting theory

Other ways to motivate

Diversity and respect

Thoughts for consideration or discussion

Case study: John needs to light a fire

Case study: action needed

Project ideas

Chapter 4: Organizational culture and socialization processes

Organizational culture: what is it and where did it come from?

Organizational culture: how do we know what it is in a given organization?

Subcultures

The socialization process

Maintaining and fostering change in organizational culture

Thoughts for consideration or discussion

Case study: Mary wants to hear… or does she?

Case study: Lisa learns her way

Project ideas

Chapter 5: Communication

Fundamentals of communication

Traditional ways of communicating

New ways of communicating

Listening

Directional communication

Networking

Thoughts for consideration or discussion

Case study: she said what!? …to whom!?

Case study: they posted what!?

Case study: who is in charge here?

Project ideas

Chapter 6: Decision-making and leadership

Some pitfalls and biases in decisionmaking

Some models for making decisions

Assessments

Leadership

Leading change

Final thoughts on leadership

Thoughts for consideration or discussion

Case study: the Winslow Homer Institute for Art

Project ideas

Appendix: sample of a basic annual plan

References

Index

About the Author

Dr Richard Moniz is the Director of Library Services at Johnson & Wales University’s Charlotte Campus and an adjunct professor for the Library and Information Studies program at the University of North Carolina at Greensboro. Prior to his current position he served as the Director of Library Services and Head of Information Technology at Johnson & Wales University’s North Miami Campus. He has taught undergraduate classes in history and computers as well as the graduate classes in Information Sources and Services and Library Administration and Management which he currently teaches for UNC-G. He has published in Library Journal, College & Undergraduate Libraries, and Library Leadership and Management. In addition to serving as President of Metrolina Library Association in 2007, Dr. Moniz currently serves on the American Library Association’s Library Leadership & Management’s Planning and Evaluating Library Services and Continuing Education committees.