Table of Contents

About the author List of acronyms Introduction Chapter 1: History of managerial thought: a brief overview Frederick Winslow Taylor and scientific management Max Weber and bureaucratic management Henri Fayol and the five functions of management Elton Mayo and the Hawthorne studies Doug McGregor and Theory X and Theory Y Kurt Lewin and open systems theory Contingency theories Robert Greenleaf and servant leadership Conclusion Thoughts for consideration or discussion Case study: Diane takes on a challenge Project ideas Chapter 2: Psychology and knowing oneself: how do these affect management and decision-making? General personality tests Annual performance reviews/appraisals 360-degree feedback Informal feedback and coaching Daniel Goleman and emotional intelligence Robert Greenleaf and servant leadership Stephen Covey and the seven habits Thoughts for consideration or discussion Case study: Jekyll and Hyde? Project ideas Chapter 3: Motivating employees and fostering diversity Needs theories Motivator-hygiene theory Equity theory Victor Vroom and expectancy theory Edwin Locke and goal-setting theory Other ways to motivate Diversity and respect Thoughts for consideration or discussion Case study: John needs to light a fire Case study: action needed Project ideas Chapter 4: Organizational culture and socialization processes Organizational culture: what is it and where did it come from? Organizational culture: how do we know what it is in a given organization? Subcultures The socialization process Maintaining and fostering change in organizational culture Thoughts for consideration or discussion Case study: Mary wants to hear... or does she? Case study: Lisa learns her way Project ideas Chapter 5: Communication Fundamentals of communication Traditional ways of communicating New ways of communicating Listening Directional communication Networking Thoughts for consideration or discussion Case study: she said what!? ...to whom!? Case study: they posted what!? Case study: who is in charge here? Project ideas Chapter 6: Decision-making and leadership Some pitfalls and biases in decisionmaking Some models for making decisions Assessments Leadership Leading change Final thoughts on leadership Thoughts for consideration or discussion Case study: the Winslow Homer Institute for Art Project ideas Appendix: sample of a basic annual plan References Index

About the Author

Dr Richard Moniz is the Director of Library Services at Johnson & Wales University's Charlotte Campus and an adjunct professor for the Library and Information Studies program at the University of North Carolina at Greensboro. Prior to his current position he served as the Director of Library Services and Head of Information Technology at Johnson & Wales University's North Miami Campus. He has taught undergraduate classes in history and computers as well as the graduate classes in Information Sources and Services and Library Administration and Management which he currently teaches for UNC-G. He has published in Library Journal, College & Undergraduate Libraries, and Library Leadership and Management. In addition to serving as President of Metrolina Library Association in 2007, Dr. Moniz currently serves on the American Library Association's Library Leadership & Management's Planning and Evaluating Library Services and Continuing Education committees.