Table of Contents

Historical perspective – Review of Operationally Discipline / Excellent Organizations. Elements of an Operationally Excellent Management System. Leadership Behaviors for Operational Discipline and Excellence. Setting the Baseline. Identifying and Prioritizing the Gaps. Networks - Defining Membership. Activating and Tenure Setting for the Network. Network Conference – Training and Chartering. Network Focus and Work Priorities. Defining the Community of Practice. Network Performance Management and Monitoring. Performance Targets and Key Performance Indicators. Sharing Learnings and Best Practices for Sustained Success. Conclusion. References.

About the Author

Chitram Lutchman, Douglas Evans, Rohanie Maharaj, Ramesh Sharma

Reviews

"… very elegantly present the case that formal and informal social and organizational networks, coupled with shared learning about safety from previous incidents as well as experiences within other industries, are the key to preventing safety issues. … the most refreshing treatment of safety management that I have ever encountered … has high value for practitioners, especially senior- and executive-level managers who have responsibility for designing, implementing, and assessing effective safety management approaches."
—Dr. Nicole Radziwill in ASQ: Quality Management, April 2014