Table of Contents

I. Program Analysis.- 1. Decision Making and Evaluation in Program Administration.- 2. Describing Your Program.- 3. Guidelines Governing Program Evaluation.- II. Process Analysis.- 4. Process Analysis from the Participant’s Perspective.- 5. Process Analysis from the Program’s Perspective.- 6. Analysis of Program Costs.- III. Impact Analysis.- 7. Measuring Program Outcomes.- 8. Estimating Program Impacts.- IV. Benefit-Cost Analysis.- 9. Our Approach to Benefit-Cost Analysis.- 10. Back-of-the-Envelope Benefit-Cost Analysis.- V. Analysis to Action.- 11. How to Communicate Your Findings.- 12. How Am I Doing?.- References.