Table of Contents

List of tables and figures Acronyms and abbreviations About the author Preface Using this textbook Project management life-cycle on a page 1. Project management: An adaptable body of knowledge 2. Organisational capability: Emerging strategy, justification and capability 3. Stakeholder management: Strategies for continuous engagement 4. Scope management: Delivering on changing expectations 5. Time management: Developing and controlling the schedule 6. Cost management: Ending the reliance on the budget variance 7. Quality management: Achieving technical excellence and customer satisfaction 8. Human resource management: Developing and maintaining individual and team performance 9. Communications management: Matching intent with outcome 10. Risk management: Proactively managing uncertainty, complexity and change 11. Procurement management: Embedding value into the project 12. Integration management: Unifying a coordinated approach Appendix 1: Issue matrix Appendix 2: Activity-based learning Appendix 3: Project management templates Glossary Bibliography Index

About the Author

Stephen Hartley is a leading practitioner, consultant, educator, researcher, author and coach in project management. He has 25 years of cross-industry experience and is the author of seven books on project management and related topics.