Charles Araujo is the founder and CEO of The IT Transformation Institute. He is a recognized leader and expert in the areas of IT transformation and IT organizational change. He serves on the boards of itSMF USA and The Executive Next Practices Institute. He has been quoted or published in magazines, blogs and websites including ZDNet, IT Business Edge, ITSM Portal, TechRepublic, itSMF USA's Forum, HDI SupportWorld and USA Today. He speaks frequently on a wide range of subjects related to his vision of the future of IT.
'Charles has really nailed it for any executive struggling with IT strategy. How IT got here and where it's going. This book really hits at the heart of what is missing in IT today and provides step-by-step approaches loaded with examples for steering the strategic course for IT in the 21st century. An easy read, yet will get the creative juices flowing for any IT professional executive!' (Randy Steinberg, Author, ITIL Service Operation, 2011 Edition, Principal - Migration Technologies) 'What a great, insightful and thought-provoking work! The best part is that Charlie makes it practical and easily understandable with his real-life examples. Finally, a road-map for IT professionals who want to thrive in the business world in which they are being thrust.' (Jaime L. Rosado, Jr, Col (ret), USAF, Medical Serice Corps, FACHE, FAHM) 'A bracing indictment of IT dysfunction, and a well-informed discussion of promising avenues for IT improvement. I agree completely with Charlie that a systems approach is essential. Recommended!' (Charles T. Betz, erp4it.com) 'Araujo's easy-reading style belies the significance of his message. IT has changed fundamentally. Don't get left behind.' (Mark Smalley, Ambassador at the not-for-profit ASL BiSL Foundation and freelance IT Management Consultant) 'The role of IT has changed in a revolutionary way. Success in this new world order will require a new way of thinking and a new set of competencies. Charles Araujo helps his readers understand the need for change, as well as the ways that they must change in order to leverage this exciting opportunity.' (Larry Bonfante - CIO USTA, Founder CIO Bench Coach, Author, Lessons in IT Transformation)