Table of Contents

CONTENTS

Chapter 1: Did You Just Get Your Employee Engagement Score? 1

Chapter 2: First Things First: They Have to Trust You 7

Chapter 3: Exponentially Expand Your Recruiting Pool 15

Chapter 4: Hire Employees Who Self-Engage 27

Chapter 5: The Trust-Building Power of Stay Interviews 39

Chapter 6: Smart One-on-One Engagement Solutions 51

Chapter 7: The Employee Engagement/Performance Management Connection 65

Chapter 8: Leverage Your Company's Engagement-Related Programs 73

Chapter 9: Goals and Forecasts Make You Business-Driven 79

Chapter 10: Next Level Down: Leading Supervisors to Build Engagement, Too 87

Chapter 11: Better Metrics 93

Chapter 12: If You Were CEO for a Day 103

Notes 109

Index 113

About the Author

Richard P Finnegan is the CEO of C-Suite Analytics, a consultancy specialising in engagement and retention solutions. He has been cited in BusinessWeek and Chief Executive as the leading thinker on employee retention, and is the author of The Stay Interview.

Reviews

..".covers the language of engagement and disengagement, along with simple, powerful solutions to turn things around, or at least clarify the weak spots. Good quick read." -Blue Heron Journal