Preface Acknowledgements Chapter 1: Museum Volunteers Today Chapter 2: Exploring Museum and Gallery Volunteers Chapter 3: Special Considerations for Unique Institutions and Collections Chapter 4: Planning a Volunteer Program Chapter 5: Managing Volunteers and their Projects Chapter 6: The Good and The Bad: Maintaining a Top Notch Volunteer Force Chapter 7: Case Studies: Putting Plans into Action Bibliography Index About the Authors
Kristy Van Hoven is the Outreach Director for the National EMS Museum and PhD candidate at the University of Leicester. Over the last three years Kristy has worked with the National EMS Museum's Board of Trustees to develop and implement engaging e-volunteer opportunities and community programs that reach their digital audience. In addition to her work with the EMS Museum, Kristy volunteers at a number of local museums in Toronto, Ontario. Loni Wellman is the Volunteer and Special Projects Coordinator at the St. Augustine Lighthouse & Museum. Prior to that, she was the Educational Program Facilitator at the Art & History Museums--Maitland, and Educational Program Manager at the Children's Museum of Memphis. In these positions, Loni has witnessed the changes in volunteerism first hand and has tailored her programs to meet the needs of the new volunteer. Loni has her Bachelor of Arts degree in History from Flagler College, and her Master of Arts degree in Museum Studies from Johns Hopkins University.
I highly recommend Recruiting and Managing Volunteers in Museums: A
Handbook for Volunteer Management. This publication is rich with
tools for the museum professional. Kristy Van Hoven and Loni
Wellman provide in-depth information on improving volunteer
interviews, training, and performance reviews. They also may be the
first to discuss the role of social media in volunteer recruitment
and new volunteer opportunities, such as e-volunteering. -- Marilyn
Sklar, curator of education, Daughters of the American
Revolution
"Kristy Van Hoven and Loni Wellman use their wealth of experience
managing volunteers to explore the specific needs and motivations
of each volunteer demographic. Anyone working with volunteers will
benefit from their wisdom and return to these pages for years to
come." -- Laura Lipp, Outreach Assistant, National EMS Museum
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