Table of Contents

Preface
Acknowledgements
Chapter 1: Museum Volunteers Today
Chapter 2: Exploring Museum and Gallery Volunteers
Chapter 3: Special Considerations for Unique Institutions and Collections
Chapter 4: Planning a Volunteer Program
Chapter 5: Managing Volunteers and their Projects
Chapter 6: The Good and The Bad: Maintaining a Top Notch Volunteer Force
Chapter 7: Case Studies: Putting Plans into Action
Bibliography

Index
About the Authors

About the Author

Kristy Van Hoven is the Outreach Director for the National EMS Museum and PhD candidate at the University of Leicester. Over the last three years Kristy has worked with the National EMS Museum’s Board of Trustees to develop and implement engaging e-volunteer opportunities and community programs that reach their digital audience. In addition to her work with the EMS Museum, Kristy volunteers at a number of local museums in Toronto, Ontario.

Loni Wellman is the Volunteer and Special Projects Coordinator at the St. Augustine Lighthouse & Museum. Prior to that, she was the Educational Program Facilitator at the Art & History Museums--Maitland, and Educational Program Manager at the Children’s Museum of Memphis. In these positions, Loni has witnessed the changes in volunteerism first hand and has tailored her programs to meet the needs of the new volunteer. Loni has her Bachelor of Arts degree in History from Flagler College, and her Master of Arts degree in Museum Studies from Johns Hopkins University.

Reviews

I highly recommend Recruiting and Managing Volunteers in Museums: A Handbook for Volunteer Management. This publication is rich with tools for the museum professional. Kristy Van Hoven and Loni Wellman provide in-depth information on improving volunteer interviews, training, and performance reviews. They also may be the first to discuss the role of social media in volunteer recruitment and new volunteer opportunities, such as e-volunteering.
*Marilyn Sklar, curator of education, Daughters of the American Revolution*

“Kristy Van Hoven and Loni Wellman use their wealth of experience managing volunteers to explore the specific needs and motivations of each volunteer demographic. Anyone working with volunteers will benefit from their wisdom and return to these pages for years to come.”
*Laura Lipp, Outreach Assistant, National EMS Museum*