Table of Contents
List of Figures.
List of Tables.
Preface.
The Organization of This Book. Acknowledgments.
I. OVERVIEW OF REQUIREMENTS WORKSHOPS.
1. Getting Started with Requirements Workshops.
Essential Requirements. Difficulties with Requirements.
Requirements Levels. Surfacing User Requirements. User Requirements
Models. Requirements Workshops. Workshops and Collaboration.
Workshops and Facilitation. How Workshops Differ from Typical
Meetings. Workshop Products. Types of Requirements Workshops. Other
Uses for Workshops. Workshops and Iterative Development. Making the
Business Case for a Requirements Workshop. When Not to Use
Requirements Workshops. Summing Up. For More Information.
2.
Workshop Deliverables: Mining Coal, Extracting Diamonds.
The Evolution of Requirements. Business Requirements. User
Requirements. Software Requirements. Model Views, Focuses, and
Levels of Detail. Model Views. Model Focus. Level of Detail.
Building the Models. As-Is Models. Multiple Models. Model
Briefings. Actor Map. Actor Table. Business Policies. Business
Rules. Context Diagram. Decision Table or Decision Tree. Domain
Model. Event Table. Glossary. Process Map. Prototype. Relationship
Map. Scenarios. Stakeholder Classes. Statechart Diagrams. Use
Cases. Use Case Map. Use Case Package. User Interface Navigation
Diagram. For More Information.
3. Ingredients of a Successful
Requirements Workshop.
A Shared Purpose. The Right People. Shared Space. Wise Groups.
Pre-Work. Focus Questions. Serious Play. Trust. Process Variety.
Doneness Tests. Collaborative Closure. Flexible Structure. Using
Both Sides of the Brain. Frequent Debriefs.
II. REQUIREMENTS WORKSHOP FRAMEWORK.
4. Purpose: Sharing a Common Goal.
Writing Your Workshop Purpose Statement. Don't Assume Anything.
Seek the Stories. Link Workshop Purpose with Project Vision.
Defining Project Scope. Identifying the Workshop Sponsor. Defining
the Workshop Planning Team. Sample Purpose Statements. Purpose for
Horizontal Top-Down Requirements Workshop. Horizontal Middle-Out
Requirements Workshop. Horizontal Bottom-Up Requirements Workshop.
Vertical Strategy Requirements Workshop. Zigzag Strategy
Requirements Workshop. Tips. Questions to Ask Stakeholders.
Questions Related to Project Purpose. Questions Related to Workshop
Purpose. For More Information.
5. Participants: Roles People
Play.
Workshop Roles. The Workshop Sponsor. The Project Sponsor. Having
Sponsors in the Workshop. Sponsor Kick-and-Close. Content
Participants. Surrogate Users. Ensuring Attendance. The Recorder.
The Facilitator. Facilitator as Planner and Designer. Facilitator
as Process Leader. Facilitator Observation and Intervention Skills.
Other Facilitator Considerations. Should You Hire an Outside
Facilitator? Observers. On-Call Subject Matter Experts. Tips.
Questions to Ask Stakeholders About Participant Roles. For More
Information.
6. Principles: Ground Rules for the
Workshop.
Forming, Storming, Norming, and Performing. Basic Ground Rules.
Special Ground Rules. Values-Based Ground Rules. Culturally Aware
Ground Rules. Introducing and Testing Ground Rules. Hidden Agendas.
Decision-Making Ground Rules. Product and Process Decisions.
Collaborative Decision Making. Decision Rules. Reaching Closure. A
Real-World Example. Tips. Questions to Ask Stakeholders About
Ground Rules. For More Information.
7. Products: Ending with the
Beginning.
Output Products. Making Deliverables Visually Rich. Select Models
Aligned with the Business Problem. Use Multiple Models. Mix Text
and Diagrammatic Models. Mix Focuses and Views. Define the Level of
Detail. Iteratively Deliver Requirements. Prioritize the
Deliverables. Partition Requirements Across Workshops. Define
Doneness Tests. Metaphors. Doneness Testing and Decision Making.
Intangible Output Products. Input Products. The Workshop Agenda.
Draft Models. System and User Documentation. Pre-Work. Templates.
Workshop Aids. The Workshop Repository. Tips. Questions to Ask
Stakeholders About Products. For More Information.
8. Place:
Being There.
Workshop Logistics. Room Setup. Creating Sticky Walls. Preparing
the Workshop Room. Different Time and Place Options.
Videoconferencing. Collaborative Technology. Collaborative
Technology Variants. Collaborative Technology: A Caveat. Tips.
Place Checklists. For More Information.
9. Process: Plan the
Work, Work the Plan.
Opening the Workshop. The Opener. Designing Activities. Sequencing
Activities. Framing Activities. Mini-Tutorials. Elements of a
Workshop Activity. Sample Workshop Activity. Estimating Activity
Time. Using Focus Questions. Imagine This…. QA As You Go.
Collaborative Modes. Collaboration Patterns. Wall of Wonder.
Divide, Conquer, Correct, Collect. Multi-Model. Expand Then
Contract. The Sieve. Combining Collaboration Patterns.
Collaborative Techniques. Techniques for Guiding the Flow. The
Parking Lot. Group Dynamics. Conflict. The Value of Conflict. Group
Dysfunction. How to Deal with Difficult Participants. Fun and
Games. Closing the Workshop. The Show-and-Tell. Addressing Parking
Lot Items. Final Debrief. Tips. Tools for the Workshop Process. For
More Information.
III. REQUIREMENTS WORKSHOP DESIGN STRATEGIES.
10. Workshop Navigation Strategies.
The Horizontal Strategy. Picking Your Horizontal Strategy. The
Top-Down Approach. The Middle-Out Approach. The Bottom-Up Approach.
The Vertical Strategy. Pick a Starting Model. Pick a Primary Focus.
Start at the Scope Level or the High Level. Move Over. The Vertical
Strategy with Multiple Workshops. The Zigzag Strategy. Comparing
the Strategies.
11. Workshop Case Studies.
SalesTrak. What Worked Well. Pitfalls and Learning Points. RegTrak.
What Worked Well. Pitfalls and Learning Points. HaveFunds. What
Worked Well. Pitfalls and Learning Points. BestClaims. What Worked
Well. Pitfalls and Learning Points.
12. Moving Forward.
Making the Case to Management. The Business Value of Requirements
Workshops. Critical Success Factors. Surfacing Problems. How to
Evaluate Workshops. What to Report. Deliverable Data to Capture.
Cost-Benefit Data to Capture. Happy Sheets. The Post-Workshop
Survey. Improvement Data. Regular Workshop Debriefs. Integrating
Workshops into the Requirements Phase. Becoming a Skilled
Requirements Workshop Facilitator. The IAF. How Much Must the
Facilitator Know? What Do Business Users Need to Know? Ground Rules
for the Facilitator. Epilogue. For More Information.
Appendix:
Collaboration Patterns.
Glossary.
Bibliography.
Index. 0201786060T03262002Promotional Information
Many software development books teach you how to build the product
right. This one focuses on building the right product. Ellen
Gottesdiener introduces the breakthrough Requirements Workshop
technique, and demonstrates how to use it to identify customer's
needs far more effectively, and specify new software systems far
more quickly and accurately. The authors begin by reviewing the
challenges of specifying software requirements, showing how
Requirements Workshops address these challenges, and explaining the
process of designing and running workshops. Through practical
examples and case studies, they identify the best approaches to
workshop design, and thoroughly explain the deliverables that
workshops generate. This is the first book to fully integrate
coverage of user requirements modeling, including UML-based use
cases, business rules, and collaborative techniques designed to
strengthen the relationship between IT and the business. Author
Ellen Gottesdiener also introduces her breakthrough collaboration
patterns -- powerful collections of group behavior that can be
reused in a wide variety of software projects. For every developer,
analyst, architect, and manager involved with creating or utilizing
requirements specifications.
About the Author
Ellen Gottesdiener is President of EBG Consulting, Inc.,
a firm providing facilitation, consulting, and training services
for clients in a wide variety of industries. She is a pioneer in
the use of facilitated workshops to elicit business rules and other
user requirements. She is the author of numerous articles and
several book contributions and is a highly regarded speaker at
professional conferences.
0201786060AB02212002
