Table of Contents

Preface: Seeking Resilience Chapter 1 An Emergent Means to Assurgent Ends: Societal Resilience for Safety and Sustainability Chapter 2 Describing and Prescribing for Safe Operations within a Large Technical System (LTS): First Reflections Chapter 3 Fundamental on Situational Surprise: a Case Study with Implications for Resilience Chapter 4 Resilience Engineering for Safety of Nuclear Power Plant with Accountability Chapter 5 Criteria for Assessing Safety Performance Measurement Systems: Insights from Resilience Engineering Chapter 6 A Framework for Learning from Adaptive Performance Chapter 7 Resilience Must Be Managed: a Proposal for a Safety Management Process that Includes a Resilience Approach Chapter 8 A Case Study of Challenges Facing the Design of Resilient Socio-technical Systems Chapter 9 Some Thoughts on How to Align the Theoretical Understanding of Team Performance with Resilience Engineering TheoryChapter 10 Noticing Brittleness, Designing for Resilience Chapter 11 Sensor-driven Discovery of Resilient Performance: The Case of Debris Removal at Ground Zero, NYC, 2001nChapter 12 Becoming Resilient

About the Author

Christopher P. Nemeth (PhD, human factors/ergonomics) is a Principal Scientist in the Cognitive Systems Engineering Group at Cognitive Solutions Division of Applied Research Associates, Inc. Recent research interests include technical work in complex high stakes settings, research methods in individual and distributed cognition, and understanding how information technology erodes or enhances system resilience. He has served as a committee member of the National Academy of Sciences, is widely published in technical journals, and his books include Human Factors Methods for Design (Taylor & Francis/CRC Press), as well as Ashgate texts Improving Healthcare Team Communication, Resilience Engineering Perspectives, Volume 1: Remaining Sensitive to the Possibility of Failure and Resilience Engineering Perspectives, Volume 2: Preparation and Restoration. His design and human factors consulting practice and his corporate career have encompassed a variety of application areas, including health care, transportation and manufacturing. As a consultant, he has performed human factors analysis and product development, and served as an expert witness in litigation related to human performance. His academic career has included adjunct positions with Northwestern University's McCormick College of Engineering and Applied Sciences (Associate Professor), and Illinois Institute of Technology. He is a Fellow of the Design Research Society, a Senior Member of the Institute of Electrical and Electronic Engineers and Vice-President, Human-Machine Systems of the IEEE Systems, Man and Cybernetics Society, and Chair of the National Defense Industry Association's Human Systems Division. He retired from the Navy in 2001 at the rank of Captain after a 30-year active duty and reserve career. Erik Hollnagel (PhD, psychology) is Professor at the University of Southern Denmark, Chief Consultant at the Center for Quality Improvement, Region of Southern Denmark, and Professor Emeritus at University of Linkoping (Sweden). He has since 1971 worked at universities, research centres, and industries in several countries and with problems from several domains, including nuclear power generation, aerospace and aviation, air traffic management, software engineering, healthcare, and land-based traffic. His professional interests include safety thinking, resilience engineering, systems theory and systems modelling, accident investigation, and cognitive systems engineering. He has published more than 250 papers and authored or edited 22 books, some of the most recent titles being Safety-I and Safety-II (Ashgate, 2014), Resilient Health Care (Ashgate, 2013), The Functional Resonance Analysis Method (Ashgate, 2012), Governance and Control of Financial Systems (Ashgate, 2011), Resilience Engineering in Practice (Ashgate, 2011), and The ETTO Principle (Ashgate, 2009). Erik is also Editor-in-Chief of Ashgate Studies in Resilience Engineering.

Reviews

'Resilience engineering is becoming the new paradigm for conceptualising safety in complex systems. Adopting a proactive, socio-technical, systems-based approach to safety is becoming de rigueur in high jeopardy-risk endeavours. With contributions from international contributors with a wealth of experience, this book is essential reading for both practitioners and researchers who are interested in the application of resilience engineering principles in practice.' Don Harris, Coventry University, UK 'There is no doubt that resilience is a core requirement for handling the risks of today's and tomorrow's ever more complex socio-technical systems. This book provides the perfect mix of conceptual discussion and practical application to guide academics and practitioners towards designing more resilient systems.' Gudela Grote, ETH Zurich, Switzerland