Introduction
Chapter One Settling In
Chapter Two Meeting the Team
Chapter Three Buying Time
Chapter Four Feeling The Heat
Chapter Five Commanding and Controlling
Chapters Six Seeing Respect in Action
Chapter Seven Trying a Different Strategy
Chapter Eight Causing Alarm
Chapter Nine Apologizing
Chapter Ten Turning It Around at Home
Chapter Eleven Turning It Around at Work
Chapter Twelve Grace’s Gift
Chapter 13 Summary and Overview
Chapter 14 Concepts, Tools, and Techniques
Brief Questions & Answers About Respectful Leadership
The Seven RespectfulDos Explained
The Five RespectfulDon’ts
Chapter 15 A Deeper Dive into Respect & Disrespect
The Two Types of Respect/Disrespect
Respect & Trust Go Hand in Hand
Chapter 16 Final Thoughts
Acknowledgements
About the Authors
Additional Resources
GREGG WARD is the CEO of the Gregg Ward Group, a management consulting, training and coaching firm that focuses on helping leaders develop their Respectful Leadership, Emotional Intelligence, and Executive Presence skills. Gregg began his career in the 1980s as a specialist trainer for the New York City Police Department. Since then he has developed, delivered and facilitated thousands of keynote addresses, experiential learning programs, and executive coaching to a wide range of clients, including ADP, Booz Allen Hamilton, Harley-Davidson, InterContinental Hotels Group, Kaiser Permanente, Kraft Foods, Merck Medco, QUALCOMM, Raytheon, Siemens, The University of California, The US Navy and Warner Bros. Studios. He is also the author of Bad Behavior, People Problems & Sticky Situations: A Toolbook for Managers and Team Leaders. To learn more about the Gregg Ward Group and The Respectful Leader, please visit: http://www.GreggWardGroup.com http://www.RespectfulLeader.com
“Gregg Ward knows that common sense in the workplace is not
necessarily common practice. Read The Respectful Leader and learn
how the simple act of treating others with respect can transform
individuals, departments, and organizations for the greater
good.”
Ken Blanchard, Co-Author, The New One Minute Manager® and
Collaboration Begins with You
“Gregg Ward's incredible sense of respect and appreciation for
supporting others through listening and motivating provide him a
premier point of expertise in identifying the essential skills
every leader should exercise to become more effective.”
Nina Tassler, Advisor and Former Chairman, CBS Entertainment
“A great, true-to-life story that’s full of people (and
straightforward lessons) that show how any leader can succeed
without being a jerk.
Cynthia Burnham, Author, The Charisma Edge: A How-To Guide for
Turning On Your Leadership Power
“Being treated with dignity, fairness, and respect should be the
inalienable right of every employee. Gregg Ward provides vital
insights that help leadership deliver on the promise at all levels
of the organization.”
Kenneth Freeman, Allen Questrom Professor and Dean, Boston
University Questrom School of Business
“A significant part of being a truly conscious capitalist means
understanding, valuing and respecting people as full human beings.
This means practicing Respectful Leadership. Through this highly
readable and engaging fable, Gregg Ward conveys powerful yet simple
concepts and skills that can transform organizational cultures and
elevate our work and personal lives. The human and business case
for Respectful Leadership is crystal clear.”
Raj Sisodia, Professor, Babson College; Co-Founder & Co-Chairman of
the Board, Conscious Capitalism; Author, Firms of Endearment: How
World-Class Companies Profit from Passion and Purpose
“Few business leaders appreciate that respect is the foundation of
any high-performing organization. With respectful leadership, all
of the other leadership tools and techniques are effective; without
it, they all break down. Gregg Ward is the guru of respect and he
nails it in this powerful, engaging and useful fable.”
John N. Kohut, Chief Operating Officer, Orison
“If you want to keep the Millennials, treat them with respect!
Ward’s terrific book shows you exactly how.”
Frank C. Ginsberg, Founding Chairman and CEO, AFG
“This intriguing story clearly illuminates one of the biggest
challenges in today’s workplace – the overwhelming lack of respect
by people at all levels, and particularly by leaders. But, it
doesn’t have to be this way! Being a respectful leader is simple –
if you reach back and remember the lessons your parents taught you
about how to treat other people, then you’re half way there. Ward’s
book provides a useful framework and easy-to-follow guidelines that
will take you the rest of the way. The Respectful Leader will help
you to change your culture, change your company and even change
yourself.”
Milton N. Green, Jr., SPHR, Director of People & Culture, Renovate
America
“Ward skillfully summarizes the importance of strong interpersonal
relations – so often underappreciated - in the workplace. His story
makes it crystal clear how taking the time to improve your skills
at respect effects not only the bottom line, but also your staff's
loyalty, commitment and enthusiasm.”
Eric Cornwell, M.D., Physician HR, Satisfaction & Diversity, The
Kaiser Permanente Medical Group
"A powerful and impactful read! Best business parable I've read
since 'Death by Meeting.' With practical and easily remembered
rules of the respectful road, Gregg Ward provides all the
information you need to create an environment of trust, teamwork
and high performance, both in your business and for your
family."
Joseph C. Adan, Public Sector Department Head, Captain, U.S. Navy
(Retired)
"The Respectful Leader is a refreshing antidote to what’s wrong in
today’s rude, rushed, and me-first workplace, and a practical guide
for those who want to create a civil and courteous culture."
Christopher Witt, Author, Real Leaders Don’t Do PowerPoint
"The Respectful Leader offers great, practical insights and
techniques on to how to build a respectful – and successful -
organization."
Christopher Aaron, Director, Comcast Corporation
“Ward is right on target with The Respectful Leader. Finally, an
easy-to-read and incredibly useful book on the real power of
respect and respectful leadership.”
Phil Dixon, Founder and CEO, Academy of Brain-based Leadership
“The Respectful Leader is a clever and practical book; a must read
for anyone who is a leader as well as anyone who trains or coaches
leaders. The examples that Ward uses for building respect within
your company will hit home for anyone who reads this compelling
book.”
Sally Daniel, President and CEO The Sally Daniel Training Group,
Inc.
“Respectful leadership is a business imperative for building a
trust-based, collaborative and effective organization. This book is
extremely useful for leaders who want to set an overall tone of
respect, as well as to mentor and coach their staff. A great
read.”
Robert J. Makar, Partner (ret.), Booz Allen Hamilton
“Extraordinarily valuable lessons in this book! They sure don't
teach you this stuff in business school. The Respectful Leader is
compelling and practical, while also being a quick, engaging and
easy read."
Mark Schall, MA CPC, Business and Executive Coach
“This story provides a compelling, `real-world’ example of the
business challenges that can result from having little or no
respect in your workplace. Fortunately, Ward provides practical,
easy-to-follow advice on how to turn things around. A must read for
every leader!"
Catherine Mattice, Author, BACK OFF! Your Kick-Ass Guide to Ending
Bullying at Work
"The greatest leaders make respectful leadership look easy - a
skill often mastered through experience. This book offers valuable
leadership lessons in an easy-to-read parable and provides simple
methods for influencing others without intimidation. Grimace as the
new CEO makes all of the classic leadership mistakes you'll never
want to go through and cheer when he transforms into the respectful
leader."
Matthew Rivaldi, MBA, Business Faculty, San Diego State University
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