Table of Contents

Part 1: Issues and Risk Management
1. Introduction
2. Effective Issues Management and Coordination
3. Analysis and Measurements of Issues and Risk
Part 2: Internal Issues and Risk
4. Teams
5. The Work
6. Business Units
7. Management
8. Projects
9. Resistance to Change
Part 3: External Issues and Risks
10. Vendors, Consultants, and Outsourcing
11. Headquarters
12. Technology
Part 4: Issues and Risks in Specific IT Activities
13. IT Strategic Planning
14. Analysis
15. Software Packages
16. Development
17. Implementation
Appendices

About the Author

Bennet P. Lientz, Lee Larspson