Table of Contents

Contents
Foreword

• Preface
• Acknowledgments
• The Manager’s Dilemma
• The High-Risk Profile: How to Identify Potentially Violent Employees
• The Actors: Employees Who Act Primarily on the Basis of Their Emotions
• The Fragmentors: Employees Who See No Continuity Between Actions and Results
• The Me-Firsts: Employees Who Focus Almost Exclusively on Their Own Needs
• The Wooden Sticks: Employees Who Approach Life Inflexibly
• The Mixed-Messengers: Employees Who Behave in Passive-Aggressive Ways
• The Escape Artists: Employees Who Avoid Reality
• The Shockers: Employees Whose Behaviors Change Suddenly, Dramatically, and/or for the Worse
• The Strangers: Employees Who Behave in Remote or Withdrawn Ways
• What You Must--and Must Not--Do as a Manager When Employees Behave in High-Risk Ways
• How Managers Unknowingly Encourage High-Risk Behaviors
• Preventive Steps Managers Can Take to Discourage High-Risk Behaviors: Changing Informal Policies
• Preventive Steps Managers Can Take to Discourage High-Risk Behaviors: Training, Behavioral Criteria, and Other Official Policies
• The Marketing Side: How to Deal With External and Internal Customers If a Crisis Occurs at Work
• Balancing Caution with Compassion
• Index

About the Author

William Winston, Lynne F Mcclure

Reviews

Almost one million violent crimes occur in the U.S. workplace every year, according to McClure. Murder in the workplace is the fastest-growing type of homocide in the nation, with 15 murders reported each week. Yet only one in four businesses provides formal training in dealing with workplace violence. The author has attempted to translate the existing, overly technical information regarding employee psychopathology into terms more easily understood by managers. Eight chapters describe patterns of high-risk behavior that, the author purports, are warning signs. Subsequent chapters cover, in too little detail, the procedures managers should follow or avoid to prevent or react to potentially dangerous employee behavior. Nonmanagerial readers may resent the emphasis on employee psychopathology while, with rare exceptions, employers are depicted as bastions of integrity and mental health. Others may see little connection between many of the rather commonplace employee behaviors cited and the potential for danger. Nevertheless, this book will provide managers with some insights into the prevention (not "managing," as stated in the subtitle) of workplace violence. Recommended for larger business collections.‘Alan J. Farber, Northern Illinois Univ., DeKalb