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The SAP Green Book
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Table of Contents

... Preface ... 13 ... Introduction ... 17 1 ... SAP Marital Counseling: Addressing the Most Common Post-Go-Live Issues ... 25 2 ... An SAP Maturity Model ... 37 2.1 ... Denial, Realization, Determination ... 37 2.2 ... From Core Implementation to Evolving Center of Excellence ... 38 2.2.1 ... Level 1: Core Applications ... 42 2.2.2 ... Level 2: Stable Applications ... 42 2.2.3 ... Level 3: Center of Excellence Defined ... 42 2.2.4 ... Level 4: Center of Excellence Managed ... 43 2.2.5 ... Level 5: Center of Excellence Evolving ... 43 2.3 ... Elements of SAP Maturity ... 44 2.3.1 ... Level 1: Core Applications Implementation ... 45 2.3.2 ... Level 2: Stable Applications ... 48 2.3.3 ... Level 3: Center of Excellence Defined ... 50 2.3.4 ... Level 4: Center of Excellence Managed ... 53 2.3.5 ... Level 5: Evolving Center of Excellence ... 55 2.4 ... Assessing Your SAP Maturity ... 57 2.5 ... Best Practices for Evolving to a Mature Center of Excellence ... 62 2.5.1 ... End-User Maturity ... 63 2.5.2 ... Business and IT Dynamic Maturity ... 63 2.5.3 ... Enterprise Applications Maturity ... 64 2.5.4 ... Value Management Maturity ... 65 2.6 ... The Overriding Importance of a Rational Business/IT Dynamic ... 66 3 ... Building and Sustaining a Center of Excellence ... 69 3.1 ... New Lifecycle ... 69 3.1.1 ... The Legacy Applications Lifecycle ... 70 3.1.2 ... The SAP Applications Lifecycle ... 71 3.2 ... Pre-SAP Implementation Strategies and Best Practices ... 73 3.2.1 ... Data Migration/Manifest Planning ... 74 3.2.2 ... Instance, Version, and Data Center Management Planning ... 75 3.2.3 ... Application Portfolio Management ... 77 3.3 ... Why Firms Need a Center of Excellence ... 78 3.4 ... Center of Excellence Organization ... 80 3.4.1 ... Enterprise Domain ... 83 3.4.2 ... Enablement Domain ... 85 3.4.3 ... Applications Domain ... 87 3.4.4 ... IT Support Domain ... 88 3.5 ... Transforming the Build Team into a Continuous Business Evolution Team ... 89 3.6 ... Building a Center of Excellence ... 90 3.6.1 ... The Methodology ... 91 3.6.2 ... Roles and Skillsets ... 94 3.6.3 ... Direction and Duration ... 100 3.6.4 ... A Note about Basis Administration ... 100 3.6.5 ... A Note about the Run SAP Methodology ... 101 3.7 ... Variant Structures for Centers of Excellence ... 102 3.8 ... Mastering the Business/IT Dynamic ... 104 3.9 ... A Word about SAP Solution Manager ... 106 3.10 ... When It All Goes Wrong: How Centers of Excellence Become Centers of Mediocrity ... 107 3.10.1 ... Leadership and Entropy ... 107 3.10.2 ... Business Process Orphanship ... 109 3.10.3 ... Super Users Cast Adrift ... 110 3.10.4 ... Burial by SAP ... 112 4 ... We Do It Themselves: Outsourcing SAP Applications Support ... 115 4.1 ... We Do It Themselves ... 115 4.2 ... Applications Are What We Do ... 116 4.3 ... Why on Earth Would We Outsource Our Applications? ... 119 4.4 ... Application Outsourcing Adoption ... 123 4.5 ... Crossing the Bridge from Maintenance to Management ... 127 4.6 ... Governance for Outsourced SAP Applications Support ... 133 4.7 ... Fee Strategies ... 135 4.8 ... Basis Is Eternal (and Can Be Done from Anywhere) ... 137 4.8.1 ... Delivery from Anywhere ... 138 4.8.2 ... The Cost of Remote Basis Support ... 142 4.9 ... Conclusion ... 142 5 ... Staffing, Sourcing, and Evolving ... 143 5.1 ... The SAP Ecosystem and the Wisdom of Crowds ... 144 5.2 ... Staff for Surprises, Not Just the Predictable ... 146 5.3 ... Be Your Own Systems Integration Partner ... 147 5.4 ... Beyond Hyphenates : Business Process Experts ... 149 5.5 ... The Relative (Un)Importance of Certifications ... 153 6 ... The Art of the Upgrade ... 155 6.1 ... The Changing SAP Upgrade Landscape ... 155 6.2 ... Types of Upgrades ... 156 6.3 ... Nine Best Practices for Upgrade Success ... 159 6.4 ... Conclusion: The Upgrade as a Competitive Weapon ... 164 7 ... Intelligent Business Intelligence ... 167 7.1 ... SAP Business Intelligence Matures ... 167 7.2 ... The Data Fur Ball and the Cluttered Toolbox ... 170 7.3 ... Sources of Truth ... 171 7.4 ... Who Generates What and How and Why? ... 174 8 ... SAP as the Engine Behind Measurable Business Benefit ... 181 8.1 ... The Daily Doughnut ... 181 8.2 ... Sitting Tight is Not a Winning Option ... 182 8.3 ... Measures of Success ... 186 8.3.1 ... Getting Past Total Cost of Ownership ... 187 8.3.2 ... Value of IT Methodologies ... 189 8.4 ... Getting Business to Take the Wheel ... 189 8.5 ... The Enterprise Applications Value Chain ... 191 8.6 ... Iterative Business Process Improvement A Sample Exercise ... 193 8.7 ... The Deeper Green: Sustainability ... 201 8.8 ... Key Performance Indicators: A Basic List ... 203 8.9 ... Three-Point Planning ... 210 9 ... Drivers at Work: Supporting Your SAP End Users ... 213 9.1 ... Skills Gap Training Canyon ... 213 9.2 ... Neglecting The Real Drivers of Business Process ... 214 9.3 ... The High Cost of Penny Pinching ... 217 9.4 ... From Inventory to Team Building ... 221 9.5 ... SAP End-User Maturity Model ... 225 9.6 ... Super Users Provide Super Results ... 231 9.7 ... Sources and Methods of Continuous Training ... 233 9.8 ... Conclusion ... 236 10 ... From Supplier to Advisor: A New Hat for SAP ... 237 10.1 ... SAP Life After Functionality ... 237 10.2 ... News Flash: SAP is Not a Not-for-Profit ... 239 10.3 ... Working Toward Partnership by Leveraging Your Efforts and Investments ... 240 10.4 ... Drive at Your Own Pace (and Show SAP Where You re Going) ... 242 11 ... Last Word Freak ... 245 12 ... Postscript: The House I Live In ... 247 ... Appendices ... 251 A ... Sources ... 253 B ... The Author ... 257 C ... Contributors ... 259 ... Index ... 261

About the Author

Michael Doane has 35 years of business and information systems experience, including 12 years of industry, 16 years in enterprise application consulting and six years as an industry analyst. Since 2001, he has been advising clients on strategies, implementation and integration strategies, service provider selection and management, and best practices and methods for deriving value from enterprise applications investments. Michael Doane has been publishing information about SAP since 1996.

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