Table of Contents

Chapter 1 Introduction Chapter 2 Getting to Know You Chapter 3 Teaming for Success Chapter 4 Enlarging the Circle Chapter 5 Enlarging the Circle Again Chapter 6 Communicating Is the Key Chapter 7 Admitting We Don't Know It All Chapter 8 Marketing the Good Stuff Chapter 9 Getting Great Marks from Our Customers Chapter 10 Developing a Total Instructional Systems Approach Chapter 11 Winning Is Better than Fighting Chapter 12 Solving Problems, Problems Everywhere Chapter 13 Being Accountable Chapter 14 Epilogue Chapter 15 Bibliography

About the Author

Jerry J. Herman, Ph.D., is an Educational Planning and Training Consultant, and Janice L. Herman, is Professor and Department Head, Department of Educational Administration, College of Education, Texas A&M University—Commerce