The author is the founder of John Robert's Hair Studio and Spa, which won the Ernst & Young Entrepreneur of the Year Award in 1999.
"Chapter 1: The John Robert's Story Chapter 2: Secret Service Systems Chapter 3: Secret Service at Work Chapter 4: Your Front Line Is Your Bottom Line Chapter 5: What Are We Really Selling? Chapter 6: Drill for Oil in Your Own Backyard Chapter 7: Create Passionate Team Members Chapter 8: An Opportunity To Be a Hero Chapter 9: Enhancing the Quality of Lives Around Us Chapter 10: E-nough"
John R. DiJulius III (Cleveland, OH) is the founder of John Robert's Hair Salons, which won the Ernst & Young Entrepreneur of the Year Award in 1999. He is President of Minding Your Business, a business consulting firm specializing in customer service and marketing. For more information about he author visit his website www.secretservicesystems.com.