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The Serious Business of Small Talk
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For a lucky few, light conversation at parties and social events is a breeze. For the rest of us, there is Carol Fleming (bestselling author of It's the Way You Say It), who breaks even the shortest bit of small talk into an understandable process that anyone can master.

About the Author

Carol Fleming has worked as a personal communication coach since 1980, specializing in vocal development and bringing her unique knowledge and skills to the speaking needs of individual and corporate clients. She is the author of the bestselling It's the Way You Say It, and earned her MA and PhD from Northwestern University in the Department of Communication Disorders. Carol Fleming currently is the Chair of the Member-Led Forums for the Commonwealth Club of America.

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