Scott Gould is an author, speaker, and management advisor to Fortune Global 500 companies and international NGOs. He has spent 18 years working in a broad range of engagement contexts, from aviation to education, leadership development to national government, from media and entertainment to digital technology, and from event production to being a church pastor. Formerly he founded one of the first Twitter hashtag communities, and ran a top-10 rated business conference, before leading a diverse inner city church. He now advises his clients on engagement strategy, and helps them to develop enduring connections with their customers, employees and communities. Scott is chair of the UK chapter of the Enterprise Engagement Alliance, and a Fellow of the Royal Society of Arts. He is also a poet, has a young family, and quite controversially, does not like cat memes.