The retail industry was in the midst of unparalleled disruption. Then came COVID-19. In an updated and expanded edition of The Shopping Revolution, Wharton professor Barbara Kahn examines the companies that have been most successful during a tsunami of change in the industry. She offers fresh insights into what we can learn from them.
Barbara E. Kahn is Patty and Jay H. Baker Professor of Marketing at The Wharton School at the University of Pennsylvania. She served two terms as the director of the Jay H. Baker Retailing Center. She served as Executive Director of the Marketing Science Institute (MSI) (2019-2021). Prior to rejoining Wharton in 2011, Kahn served as the dean and Schein Professor of Marketing at the School of Business Administration, University of Miami (from 2007 to 2011). Before becoming dean at UM, she spent 17 years at Wharton as Silberberg Professor of Marketing. She was also vice dean of the Wharton undergraduate program. Kahn is an internationally recognized scholar on retailing, variety seeking, brand loyalty, product assortment and design, and consumer and patient decision-making. She has published more than 75 articles in leading academic journals and been featured in the New York Times, The Wall Street Journal, Financial Times, NPR, Washington Post, Fortune, Fast Company, and Forbes, as well as on NPR and The Today Show, among other outlets. In addition to The Shopping Revolution, she is the author of Global Brand Power: Leveraging Branding for Long-Term Growth and coauthor of Grocery Revolution: The New Focus on the Consumer.
"A brisk and thought-provoking anatomy of shopping in the 21st
century."
*Kirkus Reviews*
"A brilliant analysis of the disruptive effect that Amazon is
having on the retail industry and how stores can fight back in
order to survive."
*Walter Loeb, Forbes*
"An essential read for anyone who wants to keep pace with their
customers and anyone who wants to understand the massive changes
underway in retail."
*Neil Blumenthal, co-CEO and co-founder, Warby Parker*
"How retailers and brands engage with customers is undergoing a
profound transformation and The Shopping Revolution provides a
thoughtful framework on how to innovate in the new world of
retail."
*Oliver Chen, Managing Director, Cowen and Company*
"A must-read for anyone who aspires to reach customers today—and
tomorrow."
*Marc Lore, Former CEO, Walmart eCommerce US*
"A masterful storyteller, Barbara Kahn expertly unpacks the
strategies of today's seemingly unbeatable retailers . . . . The
Shopping Revolution is an indispensable guide for anyone who has a
product to sell in the retail world."
*Stuart Weitzman, Founder, Stuart Weitzman LLC*
"Sharing the stories of successful companies, Barbara Kahn offers a
framework to structure strategic thinking and set the path for
success. Highly recommended for anyone who wants to understand how
to compete in retail—now and in the future."
*Pierre-Yves Roussel, Member of the Executive Committee, LVMH
(Louis Vuitton-Moët Hennessy)*
"The Shopping Revolution is ideal for those who want to gain
insight into the dynamically changing retail industry. This great
read covers the mechanics at play in a straight-forward manner and
will help readers understand the direction retailers must take to
succeed."
*Al Sambar, Managing Director, Kurt Salmon, part of Accenture
Strategy*
"I highly recommend The Shopping Revolution to anyone who wants to
understand the changes in retail and learn how to outperform the
competition."
*Thomas Kingsbury, CEO, Burlington Stores*
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