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Silos, Politics and Turf Wars
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Table of Contents

Introduction vii The Fable Part One: Entrepreneurial Ambition 3 Part Two: Roller Coaster 19 Part Three: Rally 77 Part Four: Moments of Truth 139 The Theory Introduction to Silos 175 Components of the Model 178 Identifying a Thematic Goal 187 Case Studies 189 Managing and Organizing Around the Thematic Goal 197 Thematic Goals and Long-Term Context 202 Making Matrix Organizations Work 205 Getting Started 207 Acknowledgments 209 About the Author 211

About the Author

PATRICK LENCIONI is founder and president of The Table Group, a management consulting firm specializing in executive team development and organizational health. As a consultant and keynote speaker, he has worked with thousands of senior executives in organizations ranging from Fortune 500s and high-tech start-ups to universities and nonprofits. He is the author of nine nationally recognized books, including the New York Times best-seller The Five Dysfunctions of a Team. You can reach him at The Table Group's web site, www.tablegroup.com For a free downloadable Silo tool, or to sign up for Patrick's newsletter, please visit www.tablegroup.com/silos

Reviews

Marketing won't speak to engineering. Sales thinks production hogs the budget. Front desk believes back room's lazy. These sorts of turf wars, which turn outwardly unified companies into groupings of uncommunicative "silos," are the stuff of management lore. According to bestselling author Lencioni (The Five Dysfunctions of a Team), "they waste resources, kill productivity and jeopardize the achievement of goals"?they also drive workers into tizzies of frustration. Like his previous books, Lencioni's latest addresses the management problem through a fictional story; this one revolves around a self-employed consultant named Jude, who has to dismantle silos at an upscale hotel, a technology company and a hospital. Split into two sections, Lencioni's book first shows Jude discovering a solution to silos, then summarizes Jude's lessons into a strategy that readers can apply to any business. Lencioni's proposal is so full of common sense?namely, end turf wars by getting departments to rally around a common goal?that managers will be eager to apply it themselves. Just as refreshing is Lencioni's use of character and plot, which is far above average for the business genre. As sympathetic as Jude is, he makes Lencioni's management lessons memorable. (Mar.) (Publishers Weekly, January 30, 2006) "...an excellent book that nearly everyone will identify with and benefit from..." (Personnel Today, May 2006) "... an engaging, simplistic read, and one that reinforced many impressions about the ?problems within? and strategies to solve them.? (The British Journal Of Administrative Management, February/March 07) "...if your business experiences politics... this book may be for you." (EN, the magazine for entrepreneurs, January 2008)

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