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The Six Sigma Handbook, Fourth Edition
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Table of Contents

Part I: Six Sigma Implementation and Management1.Building the Responsive Six Sigma Organization2.Recognizing and Capitalizing onOpportunity3. Data-Driven Management4. Maximizing ResourcesPart II: Six Sigma Tools & Techniques5.Project Management Using DMAIC and DMADV6. The Define Phase7. The Measure Phase8. Process Behavior Charts9. Measurement Systems Evaluation10.Analyze Phase11.The Improve/Design Phase12. Control/Verify PhaseAppendicesGlossary of Basic Statistical TermsArea Under the Standard Normal CurveCritical Values of the t-DistributionChi-Square DistribtionF DistributionPoisson Probability SumsTolerance Interval FactorsControl Chart ConstantsControl Chart EquationsTable of d ValuesFactors for Short Run Control ChartsSample Customer SurveyProcess Levels and Equivalent PPM Quality LevelsBlack Belt Effectiveness CertificationGreen Belt Effectiveness CertificationAHP Using Microsoft Excel

About the Author

Thomas Pyzdek is a quality consultant, entrepreneur, author, educator, software developer, and speaker. He writes a regular column for Quality Digest and is a Fellow of the American Society for Quality (ASQ). He conducts seminars on Six Sigma for the American Society for Quality, and has received that organizations "Edwards" award. His clients and employers cover a wide range of industries including Ford, GM, McDonald's, Avon, Hughes Aircraft Company Missile Systems Group, and the Tucson Medical Center. McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

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