Part I: Six Sigma Implementation and Management1.Building the Responsive Six Sigma Organization2.Recognizing and Capitalizing onOpportunity3. Data-Driven Management4. Maximizing ResourcesPart II: Six Sigma Tools & Techniques5.Project Management Using DMAIC and DMADV6. The Define Phase7. The Measure Phase8. Process Behavior Charts9. Measurement Systems Evaluation10.Analyze Phase11.The Improve/Design Phase12. Control/Verify PhaseAppendicesGlossary of Basic Statistical TermsArea Under the Standard Normal CurveCritical Values of the t-DistributionChi-Square DistribtionF DistributionPoisson Probability SumsTolerance Interval FactorsControl Chart ConstantsControl Chart EquationsTable of d ValuesFactors for Short Run Control ChartsSample Customer SurveyProcess Levels and Equivalent PPM Quality LevelsBlack Belt Effectiveness CertificationGreen Belt Effectiveness CertificationAHP Using Microsoft Excel
Thomas Pyzdek holds more than 50 copyrights including The Six Sigma Handbook, The Quality Engineering Handbook and The Handbook of Quality Management. His works are used by thousands of universities and organizations around the world to teach process excellence. He offers online training and certification in Six Sigma, Lean and Lean Six Sigma. Pyzdek has provided training and consulting to employers and clients in all industries since 1967. He provides consulting guidance from the executive suite to "Belts" working in the trenches. Pyzdek is a Fellow of ASQ and recipient of the ASQ Edward's Medal and the Simon Collier Quality Award, both for outstanding contributions to the field of quality management, and the ASQ E.L. Grant Medal for outstanding contributions to Quality Education. Pyzdek serves on numerous editorial boards, including The Quality Management Journal, Quality Engineering, and International Journal of Six Sigma and Competitive Advantage. Paul Keller is President of Quality America, Inc., where he works with clients to successfully implement quality improvement concepts and techniques across a full spectrum of manufacturing and service sectors. His online courses and training materials are available through select colleges and universities worldwide, as well as through Quality America's website. In addition to a number of published articles in quality improvement, Keller has authored Six Sigma Demystified (McGraw-Hill, 2005) and Statistical Process Control Demystified (McGraw-Hill, 2011), and co-authored (with Pyzdek) The Handbook for Quality Management, Second Edition (McGraw-Hill, 2011) and the third and fourth editions of The Six Sigma Handbook.