Chapter 1. Why Has My Company Adopted Six Sigma?: What Can Six Sigma Do for You? Chapter 2. The Strategic Component of Six Sigma. Chapter 3. The Tactics of Six Sigma: Define, Measure, Analyze, Improve, and Control. Chapter 4. 10 Technical Tools to Master While on a Six Sigma Team. Chapter 5. 10 "Soft" Tools You Will Need on a Six Sigma Team. Chapter 6. 10 Common Questions about Six Sigma. Appendix: Process Capability and Sigma Conversion Table. Index.
GEORGE ECKES is founder, President, and CEO of Eckes & Associates, Inc., a Colorado-based consulting group specializing in results-driven continuous improvement, Six Sigma training and implementation, organizational development, and change management. EAI?s recent clients include JPMorgan Chase, Wells Fargo, Cisco, and General Electric, among others. Eckes is also the author of The Six Sigma Revolution, Making Six Sigma Last, and Six Sigma Team Dynamics, all from Wiley. Visit his Web site at www.georgeeckes.com.
??I would recommend this book to anyone who was considering implementing six Sigma?? (crazycolour.com/consulting, April 2003) ??a useful guide to anyone who wants to learn more about this approach?? (Supply Management, 8 May 2003)