1. Successful Helping - An Introduction 2. The Helping Relationship 3. Empathic Presence and Responding - Building a Mutal Understanding 4. The Art of Probing and Summarising 5. Facilitating Client Self-Challenge: From New Perspectives to New Behaviour 6. Helper Self-Challenge and Overcoming Client Resistance 7. An Introduction to Problem Solving and Problem-Management Process 8. Stage I: Helping Clients Explore Their Concerns and Tell Their Stories 9. Stage II: Helping Clients Design Problem-Managing Outcomes and Set Goals 10. Stage III: Planning the Way Forward 11. How to Implement and Make it all Happen 12. Counselling Skills Exercises 13. Extract from a Counselling Conversation
Gerard Egan, Ph.D., is Emeritus Professor of Psychology and Organizational Studies at Loyola University of Chicago. He has written over a dozen books and currently writes in the areas of communication, counseling, business and organization effectiveness, management development, leadership, the management of innovation and change, and organization politics and culture. He also conducts workshops in these areas both in the United States and abroad and is a consultant at a variety of companies and institutions worldwide.