Table of Contents

Contents

• Introduction
  
• SECTION I: MEETING THE CHALLENGE OF HOPELESS CLIENTS
  
• Chapter 1. Hope-Inspiring Reflections
  
• Five Types of Hope-Inspiring Reflections
  
• Hope-Inspiring Reflections: Practice and Responses
  
• Chapter 2. Scaling
  
• Case Study: Workplace Wallflower
  
• Additional Uses for the Scaling Technique
  
• Case Study: Tipping the Scales
  
• Chapter 3. Normalizing and Reframing
  
• Nonproblems
  
• Case Study: To Err Is Human
  
• Normalizing Techniques
  
• Reframing Client Problems: Practice and Responses
  
• Case Study: Progress in Disguise
  
• Chapter 4. Exploring Exceptions
  
• Case Study: “Exceptional Day”
  
• Techniques for Exploring Exceptions
  
• Additional Questions and Requests for Use in Exploring Exceptions
  
• Chapter 5. Externalizing Problems
  
• Turning Adjectives into Nouns
  
• Externalizing by Turning Adjectives into Nouns Practice and Responses
  
• Chapter 6. Looking Toward the Future and Clarifying Goals
  
• Case Study: The Miracle Question
  
• Chapter 7. Sharing Counseling Notes with Hopeless Clients
  
• Chapter 8. Homework
  
• Case Study: Stop Smoking Group Homework
  
• SECTION II: MEETING THE CHALLENGE OF CLIENTS “IN DENIAL”
  
• Chapter 9. Listening, Alternate Definitions of Denial, and Preferred Views
  
• Listening
  
• Alternate Definitions of Denial
  
• Preferred Views
  
• Case Study: Unrealistic Optimism
  
• Chapter 10. Consciousness Raising
  
• Developing Discrepancy
  
• Examples of Mystery Questions
  
• Case Study: Backstabbers
  
• Decisional Balance Sheets
  
• Case Study: Decisional Balance Sheets
  
• Chapter 11. Clarifying Goals and Looking Toward the Future with Clients “in Denial”
  
• Turning Complaints into Treatment Goals
  
• Turning Client Complaints into Treatment Goals: Practice and Responses
  
• Chapter 12. Other Techniques
  
• Externalizing with Clients “in Denial”
  
• Case Study: The Beast Within
  
• Sharing Counseling Notes with Clients “in Denial”
  
• SECTION III: MEETING THE CHALLENGE OF MANDATED CLIENTS
  
• Chapter 13. Clarifying Your Role
  
• Differentiating Yourself from the Referral Source
  
• Questions for Mandated Clients
  
• Questions for the Mandated Client's Referring Agency
  
• Chapter 14. Preferred Views and Compliments
  
• Preferred Views of Mandated Clients
  
• Complimenting the Mandated Client
  
• Chapter 15. Identifying and Amplifying Change
  
• Identifying and Amplifying Pretreatment Change
  
• Identifying and Amplifying Between-Sessions Change
  
• Chapter 16. Turning Complaints into Treatment Goals and Promises into Treatment Tasks
  
• Turning Complaints into Treatment Goals
  
• Turning Mandated Client Complaints into Treatment Goals: Practice and Responses
  
• Turning Promises into Treatment Tasks
  
• Chapter 17. Other Techniques for Mandated Clients
  
• Scaling with Mandated Clients
  
• Reframing with Mandated Clients
  
• Exploring Exceptions with Mandated Clients
  
• Case Study: “I Could If I Wanted To”
  
• Developing Discrepancy with Mandated Clients
  
• Examples of Mystery Questions for Mandated Clients
  
• Case Study: “I Can't Believe It's Not Butter”
  
• Sharing Counseling Notes with Mandated Clients
  
• Homework for Mandated Clients
  
• SECTION IV: BREAKING YOUR OWN RULES
  
• Chapter 18. Utilization
  
• Case Study: “She Ruined My Life”
  
• Chapter 19. Paradoxical Interventions
  
• Advocating for the “No Problem” Point of View
  
• Symptom Prescription
  
• Case Study: Le