Table of Contents

How to Read This Book vii Preface xiii Who is This Book For? xvii Introduction xxi A Repeatable Path xxii Why a Second Decade? xxiv The Four Steps: A New Path xxix Getting Started Chapter 1: The Path to Disaster: A Startup is Not a Small Version of a Big Company 1 Chapter 2: The Path to the Epiphany: The Customer Development Model 19 The Customer Development Manifesto 31 Step One: Customer Discovery Chapter 3: An Introduction to Customer Discovery 53 Chapter 4: Customer Discovery, Phase One: State Your Business Model Hypotheses 69 Chapter 5: Customer Discovery, Phase Two: "Get Out of the Building" to Test the Problem: "Do People Care?" 189 Chapter 6: Customer Discovery, Phase Three: "Get Out of the Building" and Test the Product Solution 227 Chapter 7: Customer Discovery, Phase Four: Verify the Business Model and Pivot or Proceed 257 Step Two: Customer Validation Chapter 8: Introduction to Customer Validation 277 Chapter 9: Customer Validation, Phase One: "Get Ready to Sell" 291 Chapter 10: Customer Validation, Phase Two: "Get Out of the Building and Sell!" 357 Chapter 11: Customer Validation, Phase Three: Develop Product and Company Positioning 413 Chapter 12: Customer Validation, Phase Four: The Toughest Question of All: Pivot or Proceed? 429 The Startup Owner's Manual "Site" Map 465 Appendix A: Customer Development Checklists 469 Appendix B: Glossary 531 Appendix C: How to Build a Web Startup: A Simple Overview 541 Acknowledgements 549 About the Authors 553 Index 557

About the Author

Steve Blank is an entrepreneur, consulting associate professor at Stanford and a senior fellow of innovation at Columbia, co-author of the bestselling books, Four Steps to the Epiphany and The Startup Owner's Manual is the father of modern entrepreneurship. He co-created the Lean methodology popularized by his student Eric Ries, author of The Lean Startup. He has developed and taught innovation methods that are being used widely by startups, companies and the Department of Defense. His classes are the basis of the innovation programs at The National Science Foundation, National Institute of Health, and the Department of Defense. Steve's career has taken him from repairing fighter planes in Thailand during the Vietnam War, to arriving at the beginning of the boom times of Silicon Valley in 1978 where he was part of eight technology startups in the next 21 years. Bob Dorf is likely the second most knowledgeable Lean and Customer Development expert on the planet, second only to Steve Blank. Bob Dorf travels the world helping startups, foreign governments, and major corporations learn how to effectively deploy Customer Development process through intensive 8-10 week training sessions, as well as one- and two-day workshops and hands-on consulting that he conducts repeatedly in Russia, Latin America, and throughout the US. He teaches the Lean LaunchPad program at Columbia Business School, where he is an Adjunct Professor of Entrepreneurship, and has led training sessions at Tech de Monterrey, Mexico, Skolkovo Business School in Moscow, and repeatedly for the government of Colombia and Moscow's GVA Launch Gurus "Startup Academy." He has personally founded seven companies.