Table of Contents

Part I: Dentistry as a Business 1. The Business of Dentistry 2. Dental Team Management 3. Patient Management 4. Legal and Ethical Issues in the Dental Business Office 5. Information Technology in the Business Office 6. Business Office Design and Equipment Placement Part II: Communication Management 7. Working with Dental Office Documents 8. Business Record Storage 9. Written Communication 10. Telecommunications Part III: Business Office Systems 11. Appointment Management Systems 12. Inventory Systems and Supply Ordering 13. Recall Systems 14. Dental Insurance 15. Bookkeeping Systems and Accounts Receivable 16. Other Financial Systems 17. Infection Control Systems Part IV: The Workplace 18. Marketing Your Skills