Table of Contents

Part I: Dentistry as a Business 1. The Business of Dentistry 2. Dental Team Management 3. Patient Management 4. Legal and Ethical Issues in the Dental Business Office 5. Information Technology in the Business Office 6. Business Office Design and Equipment Placement Part II: Communication Management 7. Working with Dental Office Documents 8. Business Record Storage 9. Written Communication 10. Telecommunications Part III: Business Office Systems 11. Appointment Management Systems 12. Inventory Systems and Supply Ordering 13. Recall Systems 14. Dental Insurance 15. Bookkeeping Systems and Accounts Receivable 16. Other Financial Systems 17. Infection Control Systems Part IV: The Workplace 18. Marketing Your Skills

About the Author

Betty Ladley Finkbeiner is a Faculty Emeritus at Washtenaw Community College in Ann Arbor, MI where she served as Chairperson of the Dental Assisting Program for over three decades. She has served as a consultant and staff representative for the American Dental Association's Commission on Dental Accreditation and as a consultant to the Dental Assisting National Board. Betty has authored articles in professional journals and co-authored several textbooks. Currently retired, she continues to write, lecture, and provide consultant services in ergonomic concepts to practicing dentists throughout the country. Charles Allen Finkbeiner is a retired Computer Information System instructor at Washtenaw Community College.