Part I: Theory. 1. A Different Kind of Evaluation. 2. Why Success Stories? 3. The Results Ladder. 4. Terminology and Key Mapping Concepts. 5. What the Mapped Data Show. Part II: Practice. 6. How to Score a Resuls Map. 7. Graphing. Glossary of Key Terms. Appendix A: Answers to the Quizzes. Appendix B: Summary of Rules and Conventions. Appendix C: Questionnaire for Compiling Story Data. Appendix D: Blank Mapping Forms. References. Index.
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