Table of Contents

Part I: Introduction to Supply Chain Management and Supply Chain Strategy
Chapter 1: Introduction to Managing Global Supply Chains
Chapter 2: Global Supply Chain Strategy
Part II: Strategic Decisions in Supply Chain Management
Chapter 3: Supply Chain Considerations in Product and Service Design
Chapter 4: Designing Processes and Capacity Planning for Supply Chains
Chapter 5: Supply Chain Network Design
Chapter 5 Supplement: Advanced Models for Network Location and Capacity Allocation
Part III: Tactical Decisions in Supply Chain Management
Chapter 6: Demand Management and Customer Service
Chapter 7: Demand Forecasting Methods
Chapter 8: Sales and Operations Planning
Chapter 8 Supplement: Developing Sales and Operations Plan Using Linear Programming
Chapter 9: Supplier Management
Chapter 10: Logistics Management
Part IV: Operational Decisions in Supply Chain Management
Chapter 11: Lean Operations and Supply Chains
Chapter 12: Inventory Management in Supply Chains
Chapter 13: Inventory Control Models for Supply Chains
Chapter 13 Supplement: Advanced Inventory Control Models for Supply Chains
Part V: Cross-Functional and Integrative Decisions in Supply Chain Management
Chapter 14: Pricing and Revenue Management in Supply Chains
Chapter 15: Role of Technology in Supply Chain Management

About the Author

Ray R. Venkataraman is Professor of Project and Supply Chain Management at the Sam and Irene Black School of Business at Penn State Erie, The Behrend College. He has a PhD in Management Science from Illinois Institute of Technology and has over 30 years of teaching experience. He has taught a variety of courses, including Operations Planning and Control, Supply Chain Management, Operations Strategy, Purchasing, Business Statistics, and Project Management. He has received the Ideal Industries Award for Excellence in Business Teaching at Northern Illinois University. He currently teaches online courses in Planning and Resource Management in Projects, and Cost and Value Management in Projects at the graduate level. Dr. Venkataraman has several research publications in top-tier operations management journals. He has published in journals such as International Journal of Production Research, Omega, International Journal of Operations and Production Management, Production and Operations Management, Production and Inventory Management, Production Planning and Control, The International Journal of Quality and Reliability Management, and Interfaces. In addition, he has coauthored books titled Cost and Value Management in Projects and Decision Making in Project Management. His current research interests are in the area of sustainability integration in project and supply chain management. As an assistant manager with a multinational bank in India, Dr. Venkataraman has several years of industry experience in the financial services industry. He has served on the editorial review boards of the Production and Operations Management and IEEE Transactions on Engineering Management journals.

Ozgun C. Demirag is Professor of Operations and Supply Chain Management at the Sam and Irene Black School of Business at Penn State Erie, The Behrend College. She has a PhD in Industrial and Systems Engineering from Georgia Institute of Technology. She teaches courses in the areas of supply chain management, operations planning and control, and quantitative methods for business at the undergraduate and graduate levels. She has previously taught at the Chinese University of Hong Kong and has industry experience as a research intern at Norfolk Southern, Inc., Atlanta, GA. Her main research interests include supply chain management; applications of game theory in operations/marketing interface; sustainability; omnichannel retailing; and analysis of transportation, logistics, and inventory systems. Her research has been published in several prestigious journals, such as Operations Research, Production and Operations Management, European Journal of Operational Research, OMEGA – The International Journal of Management Science, International Journal of Production Economics, Naval Research Logistics, Annals of Operations Research, and Transportation Research Part E: Logistics and Transportation Review. She currently serves on the editorial review boards of the Production and Operations Management, Decision Sciences, and Transportation Research Part E: Logistics and Transportation Review journals. She is a recipient of the Penn State Behrend Council of Fellows Excellence in Research Award, Penn State University Excellence in Advising Award, and the National Society of Leadership and Success Excellence in Teaching Award.