Part I. Theoretical orientations: Part II. The activities of questioners: Part III. The activities of answerers: Part IV. The interplay between questioning and answering.
Talk at Work is a major collection of studies of language and interaction in a wide variety of institutional and workplace settings.
."..this volume contains...value to the ethnographer/folklorist who
might wish to investigate culture-specific patterns as they relate
to discrete folkloric events and interaction." Gary R. Butler,
Ethnologies
"The papers are rich in detail and exemplification of recorded
language associated with conversational analysis. Taken as a whole,
the book illustrates both the theoretical orientation of
conversational analysis and its methods for analyzing recored
interactions. The volume provides an excellent survey of American
and British work relevant to the intersection of sociology,
anthropology, and linguistics and would be a good text for a
graduate seminar on conversational analysis." Language, V. 71
"This impressive collection of papers insightfully examines how
work is accomplished through talk in various settings....the
separate articles have a coherence and consistent analytic focus
that is unusual in a collection of separately authored
essays....With a strong comparative framework tied to illuminating
analysis of how language is itself the primordial locus for human
social organization, this collection more than lives up to its goal
of describing 'how particular institutions are enacted and lived
through as accountable patterns of meaning, inference and action.'
Talk at work would make an excellent reader for a course on
institutional discourse, and would also serve well as an
introduction to current research in the field of conversation
analysis.' Language in Society
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