Introduction Talking About Troubles; an Introduction. Paul Drew,
John Heritage, Gene Lerner & Anita Pomerantz
Chapter 1 On the Sequential Organization of Troubles-Talk in
Ordinary Conversation.
Chapter 2 On 'Trouble-Premonitory' Response to Inquiry.
Chapter 3 The Rejection of Advice: Managing the Problematic
Convergence of a 'Troubles-Telling' and a 'Service Encounter'.
Chapter 4 On The Interactional Unpackaging of a `gloss'.
Chapter 5 On the Organization of Laughter in Talk About
Troubles.
Chapter 6 On Stepwise Transition From Talk About a Trouble to
Inappropriately Next-Positioned Matters.
Gail Jefferson (1938-2008) was, with Harvey Sacks and Emanuel
Schegloff, one of the co-founders of Conversation Analysis. Through
her early collaborative with Sacks, she developed the transcription
system that underpins our paradigm. Her research into the basic
mechanisms and patterns of conversation, and into the contingencies
of interaction, is of enduring importance in our understanding of
how people interact with one another.
About the editors: Paul Drew, John Heritage, Gene Lerner and Anita
Pomerantz are among the world's leading conversation analysts.
Their research spans ordinary social interaction as well as
interactions in legal, medical, social welfare and other such
institutionally specialized interactions - their publications are
amongst the most cited in the field. They each worked closely with
Gail Jefferson, and have worked on this project closely, in order
to bring her work to the attention of new
generations of CA researchers and teachers.
"This classic, timeless work is a must read for those interested in linguistics, relational communication, sociology, and group dynamics... Highly recommended." --CHOICE
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