Table of Contents

Most chapters include “Conclusion” and “Selected Bibliography.”

I.SOCIAL WORK AND THE SOCIAL WORKER.

1.The Domain of the Social Work Profession.
The Social Work Domain.Social Work's Purpose. Social Work's Focus. Social Work's Scope. Social Work's Sanction.An Overview of Social Work Practice.2.Merging Person with Profession.
Selecting Social Work as a Career.Social Work as a Life Companion. The School-to-Job Transition. Earning a Living as a Social Worker.Establishing Oneself as a Social Worker.Acquiring a Reputation. Conflict over Agency Policy. Promoting Social Justice. Political Involvement.The Interplay of One's Personal and Professional Lives.Being Changed by Our Clients. Personal Responses to Clients in Need. The Social Worker's Family.A Fitness Program for the Whole Social Worker.Friendships and Community. Self-Worth and Self-Image. Physical and Emotional Well-Being. Intellectual Growth. Religion and Spirituality. Artistic Expression.Having Fun in Social Work.3.Merging the Person's Art with the Profession's Science.
The Social Worker as Artist.Compassion and Courage. Professional Relationship. Creativity. Hopefulness and Energy. Judgment. Personal Values. Professional Style.The Social Worker as Scientist.Knowledge Regarding Social Phenomena. Knowledge Regarding Social Conditions and Social Problems. Knowledge Regarding the Social Work Profession. Knowledge Regarding Social Work Practice.

II.THE BUILDING BLOCKS OF SOCIAL WORK PRACTICE.

4.The Roles and Functions Performed by Social Workers.
Defining Professional Roles.The Social Worker as Broker. The Social Worker as Advocate. The Social Worker as Teacher. The Social Worker as Counselor/Clinician. The Social Worker as Case Manager. The Social Worker as Workload Manager. The Social Worker as Staff Developer. The Social Worker as Administrator. The Social Worker as Social Change Agent. The Social Worker as Professional.5. Guiding Principles for Social Workers.
Principles Focused on the Social Worker as a Professional Person.The Social Worker Should Practice Social Work. The Social Worker Should Engage in Conscious Use of Self. The Social Worker Should Maintain Professional Objectivity. The Social Worker Should Respect Human Diversity. The Social Worker Should Seek Personal and Professional Growth.Principles That Guide Practice Activities.The Social Worker Should Do No Harm. The Social Worker Should Engage in Conscious Knowledge-Guided Practice. The Social Worker Should Engage in Conscious Value-Guided and Ethical Practice. The Social Worker Should Be Concerned with the Whole Person. The Social Worker Should Treat the Client with Dignity. The Social Worker Should Individualize the Client. The Social Worker Should Lend Vision to the Client. The Social Worker Should Build on Client Strengths. The Social Worker Should Maximize Client Participation. The Social Worker Should Maximize Client Self-Determination. The Social Worker Should Help the Client Learn Self-Directed Problem-Solving Skills. The Social Worker Should Maximize Client Empowerment. The Social Worker Should Protect Client Confidentiality. The Social Worker Should Adhere to the Philosophy of Normalization. The Social Worker Should Continuously Evaluate the Progress of the Change Process. The Social Worker Should Be Accountable to Clients, Agency, Community, and Social Work Profession.6.Practice Frameworks for Social Work.
Requirements of a Practice Framework.Guidelines for Selecting a Practice Framework.Selected Practice Perspectives.The Generalist Perspective. The General Systems Perspective. The Ecosystems Perspective. The Strengths Perspective. The Ethnic-Sensitive Perspective. The Feminist Perspective.Selected Practice Theories and Models.Practice Based on Psychodynamic Theory. Practice Based on Behavioral Theory. Practice Based on Cognitive-Behavioral Theory. Practice Based on Person-Centered Theory. The Interactional Model. The Structural Model. The Crisis Intervention Model. The Task-Centered Model. The Solution Focused Model. Practice Based on the Family Therapies. Practice Based on the Models of Family Preservation Model. Practice Based on the Clubhouse Model. Practice Based on Small Group Theories. Practice Based on the Addiction Model. Practice Based on Models of Self-Help. Models for Changing Organizations. Models for Changing Communities.7.Facilitating Change through Decision Making.
Elements of the Change Process.The Context of Planned Change.Reasons Why Clients May Seek Change.Individual Change. Family and Group Change. Organizational Change. Community Change.Identifying the Actors in Planned Change.Phases of the Planned Change Process.Critical Thinking in Planned Change.Decision Making in Planned Change.

III.TECHNIQUES COMMON TO ALL SOCIAL WORK PRACTICE.

8.Basic Communication and Helping Skills.
Basic Communication Skills.Creative and Effective Helping Relationship.Basic Helping Skills.Nonverbal Communication.The “I-Statement.”Understanding Emotions and Feelings.Responding to Defensive Communication.Cross-Cultural Helping.9.Workload and Caseload Management.
Managing Time at Work.Report Writing.Letter Writing.Using Information Technology.Effective Telephone Communications.Controlling Workload.Maintaining Casenotes for Narrative Recording.Problem-Orientated Recording (POR) and the SOAP Format.Process Recording.Testifying in Court.Dealing with Managed Care.10.Personal and Professional Development.
Getting a Social Work Job.Elements of Professional Behavior.Using Agency Supervision.Presenting to a Professional Audience.Writing to a Professional Audience.Coping with Bureaucracy.Stress Management.Using Humor in Social Work.Making Ethical Decisions.Avoiding Malpractice Suits.Developing Self-Awareness.Dealing with Sexual Misconduct.Understanding Qualitative Data.Understanding Quantitative Data.Improving the Social Work Image.

IV.TECHNIQUES AND GUIDELINES FOR PHASES OF THE PLANNED CHANGE PROCESS.

11.Intake and Engagement.
Introduction.Section A: Techniques and Guidelines for Direct Practice.The First Telephone Contact.The First Face-to-Face Meeting.Making a Referral.Obtaining Information from Other Agencies.The In-Home Interview.Engaging the Involuntary Client.Engaging the Hard-to-Reach Client.Engaging the Client Who Is Chemically Dependent.The Manipulative Client.The Dangerous Client.Section B: Techniques and Guidelines for Indirect Practice.Learning about Your Agency.Staff Recruitment and Selection.Selecting and Training volunteers.Learning about Your Community.12.Data Collection and Assessment.
Section A: Techniques and Guidelines for Direct Practice.The Social Assessment Report.The Dual Perspective.Genograms and Ecomapping.Social Support Assessment.Life History Grid.Life Cycle Matrix.Identifying Client Strengths.Coping Strategies and Ego Defenses.Assessing a Client's Role Performance.Assessing a Client's Self-Concept.Family Dynamics and Family Functioning.Multiworker Family Assessment Interviews.The ABC Model and the Behavior Matrix.Using Questionnaires, Checklists, and Vignettes.Developing Individualized Rating Scales.Selecting Standardized Rating Scales.Assessing a Client's Social Functioning.Assessing a Client's Mental Status.Identifying Developmental Delays in Young Children.Referral for Psychological Testing.The Person-in-Environment System (PIE).The Diagnostic and Statistical Manual (DSM-IV).Assessing and Responding to Suicide Risk.Assessing a Child's Need for Protection.The 4 P's, 4 R's, and 4 M's.Section B: Techniques and Guidelines for Indirect Practice.Assessing Agency Structure.Assessing Human Service Needs.Focus Groups.Community Decision-Making Analysis.Social Policy Analysis.13.Planning and Contracting.
Section A: Techniques and Guidelines for Direct Practice.Selecting Target Problems and Goals.The Problem Search.Using Checklists in Goal Selection.Formulating Intervention Objectives.Written Service Contracts.Client Needs List.Making Use of Informal Resources.The Small Group as a Resource.Section B: Techniques and Guidelines for Indirect Practice.Establishing and Changing Organizations.The Process of Agency Planning.Project Planning and Evaluation.Planning a Primary Prevention Program.Establishing Formal Interagency Collaboration.Developing Protocol Statements.14.Intervention and Monitoring.
Section A: Techniques and Guidelines for Direct Practice.Planning an Interview.Information and Advice.Encouragement, Reassurance, and Universalization.Reinforcement and Related Behavioral Techniques.Behavioral Rehearsal.Behavioral Contracting.Role Reversal.Managing Self-Talk.Building Self-Esteem.The Empty Chair.Confrontation and Challenge.Reframing.Family Sculpting.The Talking Stick.Homework Assignments.Envelope Budgeting.Managing Personal Debt.Decision-Making Worksheets.Distinguishing Means from Ends.Indirect Discussions of Self in Small Groups.Programming in Group Work.Resolving Interpersonal Conflict.The Feelings List.The Life Book.Client Advocacy.Empowerment.Crisis Cards.The Client in Crisis.The Client Who Is a Child.The Client Who Is an Adolescent.The Client Who Is Elderly.The Woman Who Is Battered and Abused.The Adult Client with Cognitive Delay.The Client with Brain Injury.The Client with a Serious Mental Illness.The Client on Psychotropic Medication.The Client Who Is Gay, Lesbian, or Bisexual.The Client with an Eating Disorder.The Client Experiencing Grief or Loss.Section B: Techniques and Guidelines for Indirect Practice.Working with a Governing or Advisory Board.Conducting Effective Staff Meetings.Building Teamwork and Cooperation.Supervising Staff and Volunteers.Leading Small Group Meetings.The RISK Technique.The Nominal Group Technique (NGT).Chairing a Committee.Problem Solving by a Large Group.Brainstorming.Class Advocacy.Teaching and Training.Preparing a Budget.The Five Ps of Marketing Human Services.Dealing with the Media.Fund-Raising for a Human Service Agency.Developing Grant Applications.Influencing Legislators and Other Decision Makers.15.Evaluation and Termination.
Section A: Techniques and Guidelines for Direct Practice.Service Plan Outcome Checklist (SPOC).Client Self-Rating Scales.Task Achievement Scaling (TAS).Goal Attainment Scaling (GAS).Single-Subject Designs (SSD).Termination of Service.Section B: Techniques and Guidelines for Indirect Practice.Peer Review.Worker Performance Evaluation.Program Evaluation.Client Satisfaction Questionnaire.Agency Evaluation.Using the Cross-Referencing Guide.
Author Index.
Subject Index.