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Technology and Public Management


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Table of Contents

Foreword, Marc Holzer 1. Contemporary Trends in Public Administration and Technology 2. Governance and Leading Innovation: Who Decides? 3. eGovernment and mGovernment: The Rise of the New Civic Media 4. The Data Factor: Transparency, Reform, and Improved Data: Driven Decisions 5. Managing Technology through Project and Program Management 6. Broadband, Mobility, and the Internet: Policies and Technology 7. Managed Software and Hardware Services: Once Upon a Cloud 8. Geospatial Systems and Planning: Mapping and Visualizing the Future 9. Assessing and Measuring IT Performance 10. Network and Cyber Security 11. Managing Knowledge and Data Management 12. The Human Factor: Managing the Human Resource Function in a Technology Environment 13. Digital Equity and Ethics 14. The Future of Nonprofit Management and Technology 15. Future Challenge: Privacy, Trust, and Technology

About the Author

Alan R. Shark is the executive director/CEO of Public Technology Institute. He also serves as Associate Professor of Practice in the School of Public Affairs and Administration at Rutgers University - Newark, USA. As an author, lecturer, and speaker on technology developments and applications for most of his distinguished career, Dr. Shark's experience both balances and embraces the business, government, education, and technology sectors. He is a Fellow of the National Academy of Public Administration (NAPA), where he is the chair of the Academy's Standing Panel on Technology Leadership. He is also a Fellow of the Radio Club of America (RCA), and Fellow of the American Society for Association Executives (ASAE). He is the recipient of the prestigious National Technology Champion Award from the National Association of State Chief Information Officers. The award is in recognition for his outstanding contributions promoting government performance excellence through sound information technology solutions, policies and practice. Dr. Shark holds a doctorate in Public Administration from the University of Southern California, USA.


"There is perhaps no greater area of expertise for governments to grasp than information technology. Alan Sharks' groundbreaking book Technology and Public Management is required reading for most government officials and students who want to make a career in government. Shark reviews all the major areas of technology impacting government today as well as the cross-cutting issues of project management, human resources, and privacy and ethics. This is a true IT bible for public sector officials." - Robert D. Atkinson, President of The Information Technology and Innovation Foundation

"Dr. Shark has compiled the seminal book on technology and public management, and students of public administration at all levels can learn lessons from the multiple case studies and historical background presented. The book provides a valuable tool for practitioners and students in better understanding how public administration and information technology intersect - and offers a one-stop shop for context and application of these two important fields." - Dan G. Blair, President and CEO of the National Academy of Public Administration

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