Introduction. Part I: The ABCs of Telecom Service. Chapter 1: A Buyer?s Scoop on Telecom. Chapter 2: Making (And Living with) Telecom Decisions. Chapter 3: Getting Around the Telecom Neighborhood. Part II: Reviewing Telecom Products and Prices. Chapter 4: Understanding Dedicated Service Requirements. Chapter 5: Meeting Toll-Free Service, the Red-Headed Stepchild of Telecom. Chapter 6: Getting the Non-Accountant?s Guide to Your Phone Bill. Part III: Ordering and Setting Up Telecom Service. Chapter 7: Ordering Regular Phone Lines and New Long-Distance Service. Chapter 8: Ordering Dedicated Service. Chapter 9: Ordering Toll-Free Service. Chapter 10: Activating Your Dedicated Circuit and Toll-Free Numbers. Part IV: Taking Care of Your Telecom System. Chapter 11: Maintaining Your Telecom Services. Chapter 12: Troubleshooting Switched Network Issues. Chapter 13: Troubleshooting Your Dedicated Circuits. Part V: What?s Hot (Or Just Geeky) in the Telecom World. Chapter 14: Transferring Data, Not Just Voice Content. Chapter 15: Riding the Internet Wave: VoIP. Part VI: The Part of Tens. Chapter 16: Ten Acronyms and What They Really Mean. Chapter 17: Ten Troublesome Telecom Traits to Avoid. Chapter 18: Ten Places to Go for Hints and Help. Appendix: Making a Loopback Plug. Index.
Stephen Olejniczak is Director of Operations for ATI, a long distance company. As a manager and trainer, he has worked with service providers, sales forces, and corporate customers for 13 years.