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Table of Contents

Foreword xv Introduction xix Part I A Very Different Way of Looking at Business, Marketing, and Trust 1 Chapter 1 The Fall 3 Chapter 2 A Massive Buying Shift and the Blur Between Sales and Marketing 9 Chapter 3 This Book Won't Work for You If ... 13 Chapter 4 The Discovery of They Ask, You Answer 17 Chapter 5 They Ask, You Answer Defined 21 Chapter 6 Brainstorming the Questions You are Asked Every Day 23 Chapter 7 The Ostrich Marketing Strategy 27 Chapter 8 The CarMax Effect 29 Chapter 9 The Discovery of The Big 5 37 Chapter 10 The Big 5, Topic 1: Pricing and Cost: Why We Must Talk About Money 39 Chapter 11 How One Article About Money Generated More Than $6 Million in Sales 43 Chapter 12 Case Study 1: High-End B2B Technology Company Generates More Than $8 Million in Additional Revenue 51 Chapter 13 The Big 5, Topic 2: Problems: How to Turn Weaknesses into Strengths 59 Chapter 14 Addressing the Elephant in the Room 61 Chapter 15 How Talking About Our Problems Generated More Than $1 Million in Revenue 63 Chapter 16 Case Study 2: An Equipment Financing Company Becomes a Digital David and Conquers the Industry Goliaths 65 Chapter 17 The Big 5, Topic 3: Versus and Comparisons 73 Chapter 18 The Critical Need for Unbiased Content 77 Chapter 19 The Big 5, Topics 4 and 5: Reviews and Best in Class 81 Chapter 20 Using Reviews to Establish Yourself as an Expert 85 Chapter 21 The Impact of Discussing Competition 89 Chapter 22 Case Study 3: Small Retail Appliance Store Dominates Online and Makes Millions 93 Chapter 23 The Competition 101 Chapter 24 How They Ask, You Answer Saved River Pools and Spas 107 Part II The Impact of They Ask, You Answer on Sales Teams 111 Chapter 25 How Great Content Is a Total Game-Changer for Sales Teams 113 Chapter 26 A Dramatic Discovery 117 Chapter 27 Assignment Selling 121 Chapter 28 How One Remarkable Couple Changed My Perspective on the Power of Content to Sell 127 Chapter 29 Content Never Sleeps 131 Chapter 30 How to Use Assignment Selling to Avoid Common Pitfalls 135 Chapter 31 How to Use Assignment Selling to Determine Compatibility 139 Chapter 32 Case Study 4: How a Healthcare Startup Became the Thought Leaders of an Entirely New Industry 143 Part III Implementation and Making It a Culture 149 Chapter 33 The Power of Insourcing and Using Your Team to Create Incredible Content 151 Chapter 34 Case Study 5: How Block Imaging Embraced a Culture of Insourcing 155 Chapter 35 Starting Off They Ask, You Answer with a Bang: Company Workshops 159 Chapter 36 The Content Manager: Qualities to Look for, How to Hire One, and More 165 Chapter 37 The Importance of Having the Right Tools: Measuring Return on Investment, the Power of HubSpot, and More 173 Part IV Creating a Culture of Video . . . In-House 179 Chapter 38 We're All Media Companies and the Visual Sale 181 Chapter 39 The Selling 7: 7 Videos That Will Immediately Impact Sales and Closing Rates 185 Chapter 40 The Selling 7, Video 1: The 80 Percent Video 187 Chapter 41 The Selling 7, Video 2: Bio Videos for Email Signatures 195 Chapter 42 The Selling 7, Video 3: Product and Service Fit Videos 199 Chapter 43 The Selling 7, Video 4: Landing Page Videos 203 Chapter 44 The Selling 7, Video 5: Cost and Pricing Videos 207 Chapter 45 The Selling 7, Video 6: Customer Journey Videos 209 Chapter 46 The Selling 7, Video 7: "Claims We Make" Videos 211 Chapter 47 Personalized Video for Email: A More Human Approach to Direct Digital Communication 215 Chapter 48 How to Hire an In-House Videographer 221 Chapter 49 Team Buy-In on Video, Performance Tips, and Long -Term Success 229 Chapter 50 Case Study 6: How a Lifting and Rigging Company Became the Ultimate Example of They Ask, You Answer Success and Culture 235 Part V How to Build the Perfect They Ask, You Answer Website 243 Chapter 51 Real-Time Conversations Are Changing How They're Asking and We're Answering 245 Chapter 52 Self-Selection: The Next Phase of Search, Sales, and the Way We Buy 255 Chapter 53 Website Priority 1: Proper Homepage Design and Messaging 263 Chapter 54 Website Priority 2: Obsess Over Honest Education 267 Chapter 55 Website Priority 3: Premium Education 269 Chapter 56 Website Priority 4: An Equal Mix of Textual and Visual Content 271 Chapter 57 Website Priority 5: Self-Selection Tools 273 Chapter 58 Website Priority 6: Social Proof 275 Chapter 59 Website Priority 7: Site Speed 277 Part VI Your Questions Answered 279 Chapter 60 "How Do I Find More Time to Make This Work Within My Organization?" 281 Chapter 61 "How Long Will It Take They Ask, You Answer to Work?" 287 Chapter 62 "Are Content Marketing and They Ask, You Answer Just Fads?" 293 Chapter 63 "How Can I Keep My Team Engaged in the Content Process?" 295 Chapter 64 "I've Been Told If We're Not Adding Anything New to the Conversation, Then We Shouldn't Be Talking About It - Is That Right?" 301 Chapter 65 "Can I Just Hire an Agency to Do This for Me?" 305 Chapter 66 "How Can We Afford to Do This?" 307 Chapter 67 A Revolutionary Marketing Strategy 309 End of Book Resources Tools to Help You Embark on Your Own They Ask, You Answer Journey 313 Appendix 1 Get Your Scorecard: Grade Yourself on They Ask, You Answer Right Now 315 Appendix 2 More They Ask, You Answer Resources 317 Appendix 3 Accelerate Your They Ask, You Answer Success with IMPACT 319 Acknowledgments 321 About the Author 323 Index 325

About the Author

MARCUS SHERIDAN is known for inbound and content marketing excellence. He is an international keynote speaker with a unique ability to excite, engage, and motivate live audiences. He also works with hundreds of businesses, helping them to become the most trusted voice in their industry. Marcus has been featured in multiple industry publications, including the New York Times, which featured Marcus as a "web marketing guru," and Forbes, which named Marcus one of 20 "Speakers You Don't Want to Miss" in 2017.

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