TOM ENDERSBE is the former Head of Field Implementation and Training at Ameriprise and is presently CEO of Endersbe, Herron and Associates. JAY THERRIEN has led Learning and Development for three Fortune 100 companies. JON WORTMANN is a nonprofit leader and consultant to educational, nonprofi t, startup, and Fortune 100 organizations. He is the coauthor of Mastering Communication at Work.

About the Author

Jon Wortmann is an advisor and speaker on leadership, communication, and building trusted relationships. Trained at Harvard University, he has consulted with educational, nonprofit, startup, and Fortune 100 organizations. He is the principal at Muse Arts, LLC, a think tank and consultancy for leaders. Visit his Web site at www.whyilead.org.