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Total Quality Management and the Schoolaa


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Table of Contents

Making sense of schooling in the 1990s
choosing a generic strategy
definitions of quality and their implications for TQM in schools
a model for TQM in the school
vision, ownership and commitment
customers and processes as the basis for schooling
outrageous goals and the task of continuous improvement
teams, team performance and TQM
daily management tools for effective TQM
implementing TQM in the school

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