Table of Contents

Setting direction. Leadership, vision and measurement in creating a total quality company. Quantifying relationships with stake-holders. Improvement in the process of strategy deployment - five case studies. Models for assessing the Cost of Quality - theory and practice in the United States. A measured service to customers. The science of surveying. Measuring the people side of quality. Measuring and improving creativity and innovation. Successful safety measurement. Supplier measurement and development. Measuring progress. Self-assessment models for whole company measurement. Benchmarking in the oil industry - a search for best practices. I don't have time for all this.

Promotional Information

Springer Book Archives